We joined the Crystal in Budapest for the first seven days of the cruise. The ship was excellent, the crew pleasant, and the captain appeared to run a tight but happy ship. Our cruise director Marin who was with us the whole journey on both ships was well informed, efficient, and dealt with everyone with courtesy and never lost his sense of humour. The transfer to the Jewel at Nuremburg was done well, they even arranged for rooms to be cleaned first for a couple of passengers who were ill.
The side trips were well organised and there was plenty of choice. There was no need to spend anything once onboard unless you required laundry. We did not feel that the crew on the Jewel were as happy, the Captain did not appear very much at all and the Hotel Manager seemed to run the ship. Some of the Crew were very surly and did not engage with the passengers much. Our room was spacious and clean. The coffee/chocolate machine in the lounge was excellent. So far all good.
However, and this was a big disappointment for us, the food! Too many buffet's with hot food being served on cold plates..even at breakfast, eggs and bacon on cold plates. Often the food in the evening was also served lukewarm. The menu was pretentious and you needed an interpreter. Many evenings we resorted to the everyday available chicken breast or steak, and we requested steamed vegetables as there was not much in the way of vegetables. We were even served tinned carrots and soup with globules of fat floating on top. Don't expect fine china either.....