If you have already booked this ship and are leaving soon then I shall start with the positive aspects of our cruise. Firstly the ship is splendid, clean and constant maintenance being done to the ship to keep it looking sparkling. The Spa is one of the most beautiful I have ever been to on both land and at sea and is well worth the money as a place to escape from the hustle and bustle onboard for the whole of the cruise. We found the food okay and on some occasions excellent in the restaurant (ours being Otto e Mezzo). Our balcony cabin (deck 7 no. 7370) was great, the bed very comfortable and the shower a good size. Our steward (Melchor) was very friendly and helpful and kept our cabin clean and well stocked. The ports of call Bari, Katakolon, Izmir, Istanbul, Dubrovnik and Venice were very interesting and the tour guides excellent.
Now for the bad. Embarkation at Venice is a nightmare, poorly signposted, rude Costa staff, long queues and lots of waiting around. This is not a good way to start a holiday and then once on-board you have to find your own way to the cabin and in our case having found the cabin we then had to attend a drill. This to me was ludicrous, we had been travelling for over 12 hours by this time and I can honestly say that I wasn't listening to a word that was being said as we were made to stand and listen to the same announcement in 4 languages! Obviously this cruise is aimed at the Italian market and as such is predominant throughout. All entertainment is in Italian and worst of all every other language French, German & Spanish all get movies in their own language whilst the English only get BBC World News. We could not get an explanation from the Customer Care person for this.
As mentioned in previous reviews the smoking can be an issue and you are aware of the smoke, but it is possible to find areas away from it. What we couldn't get away from were the screaming, crying and generally badly behaved Italian children.
Our last 2 nights in Venice more than made up for the disappointing cruise and whilst we would NEVER go with Costa again we will definitely go back to Venice.
In conclusion I feel that Costa should not be marketing to English customers as they do not cater for our needs.