We just returned from The freedom of the Seas Eastern Caribbean Cruise. We had an enjoyable time. The ship was very easy to get around. The service was ok. We have been on other cruise lines and the service on those was outstanding. Comparing the two was probably not fair but it was hard not to do that. The food was ok at best. We did my time dining and that was a nice perk to this cruise. I enjoyed the flexibility of that option. I expected the food to be much better and was disappointed in the selections offered and chose to eat at the buffet on several occasions. The staff at the buffet was very friendly and very eager to serve.
The soda package was very easy to use. The soda machines were so nice, lots of options. The only issue is that they didn't have a machine near the pool- so you had to go inside to find soda.
We visited St. Thomas and St. Maarten along with the private island royal Caribbean owns. The ports we nice and the beaches were beautiful. I would say that I was disappointed in the service as you left the ship at the ports. You needed to bring everything including towel to the ramp as you departed, and lots of people needed to run to the 11th floor to get towels- other ships have those as you leave and a place to return dirty ones as you come back on board, something that the cruise should think about.
I was disappointed in the stateroom attendant. We saw him only 2 times- once on the day we arrived and once when we called requesting ice- he was not happy about that request-said he might be "sleeping in" since he had been up early that day. we never even saw him in the hallways. The other thing that was disappointing was that the towel folding "crew" was on vacation so there were no towel animals on our beds at night- not a huge thing- just disappointing.
The overall condition of the ship was good -there were some things that were broken- like the ice cream machine- it was fixed part way through the vacation.
Over all the experience was good- it did not live up to the high expectations we had following our experiences on a different cruise line but we still enjoyed our time there. It was a great value for a good vacation.