Check in was smooth and efficient. The remainder of the crew seemed to have no clue about customer experience. As far as the service went, I was very disappointed. Very few smiles, or greetings from staff when meeting in passageways. Room stewards had to be called to clean our room, when we first arrived. Daily cleaning was very minimal. One of the worst bits was the cabin. The room was very worn, and the window in our cabin and throughout the ship were filthy.
The food was always warm at best and tasteless. The food in the Lido restaurant was very unsatisfactory. We ordered breakfast for two from room service and got a danish the size of an Oreo cookie, and croissants the size of a apple slice! Coffee was bland at best. We found the cafe by the pool was the only place service freshly cooked food.
The only really positive was the port stops. Glacier Bay, specifically the John Hopkins Glacier, was a fantastic site to see. The early September sailing date allowed the captain to sail very close to the glacier since the harbor seal cub rearing season had expired.
The cruise ended in Seward. Took the train up to Anchorage which offered great scenery, spent the night there and took the next day train to Denali. We spent the night and most of the day in Denali and then went on to Fairbanks and flew home from there. The ground portion of the trip was spectacular. We took the ground tour (Tundra Wilderness tour) and saw Grizzly Bears, Moose, Caribou, and Mountain Sheep, as well as eagles and maybe a wolf but couldn't positively identify that one.
Fortunately, the places visited were so spectacular but it is highly unlikely that I will ever travel on a Holland America ship again.