“Good points and some not so good”
Cruise review of Norwegian Gem

wgb7428 Norwegian Gem 5 Good points and some not so good
Member Since 2009
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This is going to be tough. Embarkation was a nightmare, we stayed at the cruise line recommended Holiday Inn on 58th St. The bus was late in picking us up. When we arrived at the pier we had to wait for another bus to unload before we could park. Usually when we show up after 1230 the check in is nearly deserted not this time. There must have been over 1000 people still in line and there were more behind us. When we finally got on board the atrium was packed. We took the path of least resistance to the rear of the ship not realizing we couldn't reach deck five from the aft stair. We decided to have lunch in the Grand Pacific dining room. Seeing as how it was bout 1415 I tried to ask the hostess if we could still have lunch. I was ignored, twice. Well once we did find we could still get lunch and were seated, service was slow for the few people that were there. When we finally got our food, after 1500 we had to choke it down because the safety drill was at 1530 and we still haven't found our cabin.

I will give the crew and staff credit they did do a great job of making the cruise enjoyable. I was surprised, the shows were some of the better ones I've seen over the past four times I've cruised. Was worried because it seems that every cruise line has done some version of World Beat over the past two years. It was pretty good. Cabin was a little on the small side. I did like the glass shower, was nice not getting mugged by the shower curtain for a change

Food was the poor spot of the cruise. Grand Pacific lunch - Cesar Salad was swimming in dressing, could have dressed another salad with what was left in the bottom of the plate. Sail away BBQ on deck 12 chicken was blood raw. French Onion Soup you were lucky to get five slices of onion and three strands of cheese, didn't taste good. Caprese Salad in La Cucina, tomato wasn't full ripe still hard. Had the salmon in a number of different restaurants and it tasted fishy/old. Cagney's Steak House and Teppenyaki had by far the best food.

Other on board entertainment was very good. Really enjoyed Cynthia MacLeod and Soundbytes.

Another area that didn't make much sense was getting on and off in port. They would have four to six stations checking key cards but only one gangway on/off and only two x-ray stations for getting back on. Always seemed to be a bottleneck.

Norwegian Gem Cruises to Canada & New England
Overall Ratings
  • Cabin
  • Dining
  • Embarkation
  • Enrichment Activities
  • Entertainment
  • Family & Children
  • Fitness & Recreation
  • Onboard Experience
  • Public Rooms
  • Rates
  • Service
  • Shore Excursions
  • Value for Money

Cabin review:

Deck plan/layout was very easy to navigate. Didn't like the fact to get to Blue Lagoon and Modemo on deck 8 you had to go through cabin hallways unless you were already in the Atrium on deck 7.Cabin was on the small size. Closet space was good but when using beds as a queen it was hard to get around dresser to get into bed. This is the first time I've ever had a problem with the twin beds splitting apart when used as a queen. Nice size shower for cruise ship. Sliding glass shower door was a plus not having to get mugged by clingy shower curtain.

Port and Shore Excursions

Historic Boston & Cambridge Walking Tour

Could have made this an all day tour. More photo stops would have been great. Drove by Cheers, Boston Massacre site, Fenway Park, Boston Tea Party site. Tour guide was very knowledgeable and interesting.

Peggy's Cove

Peggy's Cove was nice, tour guide lost her creditability when she tried to pass off waves over the rocks as whales.

Published 10/18/13
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Norwegian Gem Cruises to Canada & New England
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