It started with the meet and greet at the airport, we finally found the greeters and it felt like we were bothering them. they were short with answers and we had to ask passengers how to get the bus to the pier. There was no greeter at the bus stand to ensure you got the right bus. very confusing and frustrating. At the pier the welcomers were not helpful as my mom needs assistance with a wheelchair and it took us half an hour for the crew to find somebody to help with the wheelchair. They said they were busy, however when they took us to checkin there where only 6 people checking in. Once we got to the ship we sat in the bus for 3/4 hour while they processed all the buses. I t felt very unorganized and like they've done this for the first time. lots of people upset..
Once we got on the ship it was very nice. the stateroom attendant was pleasant. most of the ship was very clean, except for the hallway carpets. they looked like they didn't clean them. Two restaurants were exceptional, namely Tuscan and silk harvest. The munora we did not like, service was great, food not special, bisque very salty. The ephanry main dining was good, but Royal Caribbean was a step above, not vica versa. The oceancafe was very nice , nicer then the main dining room..
All excursions were fantastic. Getting a hold of guest relation was difficult. we tried 3 different times and they did not answer, had to go downstairs to deal with them. The shows were average, nothing special, We left early on several of them. When you come back from excursions you were suppose to be greeted with a Face cloth. On 5 excusions only once did this happen. In a nut shell it seemed like the staff was not trained well and celebrity claims they are a step above other lines. They are not. Royal carribean was much better. They were not terrible just average, but I will not use them again