Msc musica...beautiful ship with all the works, plenty of bars, casino, pools, large cabins and very clean and spacious decks. The cabin staff and the dining room staff could not be faulted. All were very proficient and helpful and professional at all times. We took the cruise from Kiel around to Venice and found that most of the ports were good. We had a problem with Ferrol in Spain, but have since found out that this was the first time a ship had used the port as stop, so we will refrain from comment but we did lodge a review with the travel desk. Some ports of call were too short in dock but we were aware of that prior to booking. Now for the against.......The Captain and all the officers under his command need to take responsibility for what happens under their commands. The meals were the main concern. We have travelled on other cruise ships and found the food on this ship to be the worst we have ever been offered. We ate in the dining room every night and on three separate occasions we were unable to eat the food. We are not fussy eaters and eat most foods. The menu was nearly the same most nights and if steak or chicken was ordered it was so tough that it was impossible to eat. On the occasion that the food was edible it was very cold by the time it was delivered to our table. We weren't the only ones that had this problem , most of the people on board the ship were talking about the same thing. When we couldn't get enough to eat at the dining room we headed to the buffet on deck 15...advertised as open 24/7. Technically this was correct but you could only get pizza from 8pm each evening. This was very limited as well. The pool closed each night at 8pm as well which was amazing considering we were in the Meditterean sea and summer temperatures are quite high.
Some of the tours were advertised incorrectly and if you intend to take them just check what you are getting...eg..we went to Mijas Spain which was advertised as able to see the rock of Gibraltar but when we got there the rock was miles away behind a mountain range.
We also had a problem with the security on entering back on ship. On arriving back from shore at Ferrol I put my camera through the xray machine, noting that there were no plastic boxes to place items in. I was held up by security and my camera went through the machine and bumped along the rollers and nearly fell onto the ground. We advised the Customer Relations officer, Pietre, and he informed us that this was basically an over sight and it would be fixed. Six ports later and still no plastic boxes to put small goods in...Our safe wouldn't work and it took two days for a technician to come so we could get our safe contents out. Also our toilet didn't always flush and on one occasion we were with our toilets for several hours. thank goodness for public toilets.
So perhaps the MSC ceo should take the opportunity to send your senior staff to other cruise ship lines and see where they can improve. ( the ship is there and the domestic staff are there) but the galley chefs and the administration staff need a good kick up the butt !!!!!! they are bringing your cruise line down and most of the people on board will agree with us.
One other thing is we had 4 sea days on our trip and it was really boring.....on other cruise ships sea days are the days used to get everyone in the cruise mood. If you didn't read or play Bingo there was very little to do ...do you have a cruise entertainment coordinator on board and if so what is she or he being paid for.
Could have be a lot better than we experienced...will we travel with MSC again..... NOT SURE.