msc management need to take notice: MSC Musica Cruise Review by torrie
Overall Member Rating
msc management need to take notice
Destination: Baltic Sea
Some of the tours were advertised incorrectly and if you intend to take them just check what you are getting...eg..we went to Mijas Spain which was advertised as able to see the rock of Gibraltar but when we got there the rock was miles away behind a mountain range.
We also had a problem with the security on entering back on ship. On arriving back from shore at Ferrol I put my camera through the xray machine, noting that there were no plastic boxes to place items in. I was held up by security and my camera went through the machine and bumped along the rollers and nearly fell onto the ground. We advised the Customer Relations officer, Pietre, and he informed us that this was basically an over sight and it would be fixed. Six ports later and still no plastic boxes to put small goods in...Our safe wouldn't work and it took two days for a technician to come so we could get our safe contents out. Also our toilet didn't always flush and on one occasion we were with our toilets for several hours. thank goodness for public toilets.
So perhaps the MSC ceo should take the opportunity to send your senior staff to other cruise ship lines and see where they can improve. ( the ship is there and the domestic staff are there) but the galley chefs and the administration staff need a good kick up the butt !!!!!! they are bringing your cruise line down and most of the people on board will agree with us.
One other thing is we had 4 sea days on our trip and it was really boring.....on other cruise ships sea days are the days used to get everyone in the cruise mood. If you didn't read or play Bingo there was very little to do ...do you have a cruise entertainment coordinator on board and if so what is she or he being paid for.
Could have be a lot better than we experienced...will we travel with MSC again..... NOT SURE. Less
Room with Outside unrestricted view ...excellent room was large, big enough for two people....we had two arm chairs and as well as a queen bed so cant complain about the room.