Worst cruise ever with Celebrity: Celebrity Solstice Cruise Review by shipwrecker2
Overall Member Rating
Worst cruise ever with Celebrity
Have been on Celebrity several times in the past but this was the worst organized I have had the mis fortune to be on.
Boarding in Seattle was a breeze.
After the first day at sea to San Francisco I noticed the standards and service were not up to the ships I had been on 6 or 7 years ago. You had to try and juggle a dinner plate, soup, coffee, cutlery etc to a table in the buffet. No staff to help, no trays.
Dining room of course, you had waiters staff. On our 2nd night in the dining room, our waiters disappeared for 40 minutes between soup and mains. We didn't stay for the rest of the meal and insisted on a different table for the rest of the cruise.
The only excellent part of the cruise was our cabin attendant. Above and beyond good service.
Now for the biggest complaint.
This was advertized as an More America's Cup cruise but it soon became evident that either:
Celebrity advertised it this way just to fill the ship which would be very dishonest as they seemed to have no intention of giving guests anything in the way of America's Cup information except a day in San Francisco to watch one or two races live and after that..NOTHING.
Or perhaps the dope back in head office that decided to call this an America's Cup cruise had no idea that there were more than 2 races, had done no research on it and had not made arrangements to have any kind of TV broadcasts when the ship was in port, or even to have up to date postings on board. There were some day old postings after the service (?) desk received many, many complaints. But they cared less about it and said they had notified head office.
I met many people who had come from New Zealand just because of the misleading advertising Celebrity had posted.
Then the final kick in the @88 was the bus ride back from Ensenada to San Diego.
Do not believe what the Celebrity staff tell you about the trip. I asked several different people on guest service desk and got a 2 hour, a 3 hour and a 4 hour trip.We left at 7am from the ship and it took 6 hours to get to the airport. Our driver got lost and we nearly ended up in the zoo. Fortunately we had a Spanish speaking guest on board who got the driver back on the road to the airport.
When you have over 2500 guests in a bus convoy all going through the border at the same time....
Friends, do not EVER go on a ship that disembarks in Ensenada. Less