In a world where it is easier to complain and be negative than compliment and be positive, we are great believers in giving credit where it is due.
From the moment we embarked to the moment we disembarked on Regent, the voyage was extraordinary good. We were impressed by the genuine enthusiastic, charming, sincere attitude of all the staff and the phenomenal team spirit. Everyone was attentive, smiling as if they enjoyed their work and couldn’t do enough for the guests. The service was superb.
There is a great buzz on board. Be it a cleaner in the corridor or an officer passing by, everyone is smiling, always greeting you with the time of the day. It was a pleasure to be amongst so many enthusiastic, likeable individuals.
We have always believed that it is the employees who make a company a success or not. The staff on board Seven Seas Voyager were delightful. We believe in giving praise and credit where it is due. So much in this world is taken for granted.
The entertainment was excellent. The shows were professionally presented and extremely enjoyable and entertaining. The guest entertainers were brilliant. The speakers were outstandingly good in the subjects, knowledgeable and presentations. The Staff show was the best we have ever seen on a cruise ship and the James Bond evening compared by Willie Aames was outstanding.
The quality of all the Restaurants and bars were superb as well as all the food and wine selection as well as well made cocktails.
The Daily Programme sheets were extremely informative as well the port of call guides were up to date! The TV Guide and the content were excellent and very up to date and on time.
We have only been cruising for five years and only been with one company achieving double Diamond status. It was a chance meeting with Helen Malan from Cruise Holidays UK whilst on a cruise in the Black Sea that she introduced us to Regent Seven Seas and booked us this cruise.
As my wife says “This is what I have been born for “and we only wished that we were introduced Regent five years ago.
We were so impressed that we booked the same cruise for the 15th of August 2014 from Southampton with a helpful on board cruise consultant Gudrun Werner to be handled by the proactive and supportive Helen Malan from Cruise Holidays again. Though we have various other cruises and holidays booked, we decided yesterday to book another cruise on Seven Seas Voyager departing from Istanbul on November 12th 2013 for twenty one days as we cannot wait another year.
We would like to commend the following, amongst so many as we were unable to remember their names and there are many more unsung heroes in the background of the ship which help to achieve a perfectly organised and efficient operation.
The Master, Captain John McNeill is an excellent ambassador for Regent. We have met several Captains in the past and have to say that most of them have been “up” themselves. Captain John McNeill was absolutely charismatic.
The Cruise Director, Willie Aames, is the busiest, productive and magnetic, we have ever met. Not only that, he is one of the nicest people we have met for a long time and thoroughly enjoyed having dinner with him.
All the Maitre D’s were charming and efficient in their duties - (can only remember Sylvester and Douglas’s names). Rommel and Vijay at the Pool bar.
We felt the tours were at an upper level compared with what we were used to. Why, because there were 25 to 28 people to a 50 person bus so that it wasn’t a mass “scrum” every time and the locations seemed less crowded and more selective and thought out.
To summarise, one can sense a phenomenal positive atmosphere, great team work, morale and attention to detail and that can only come from a strong and very capable Regent management team
As we all know, these days, people are so quick to complain or make a habit of complaining for the sake of it, we just wanted to say we had an extremely enjoyable holiday with Regent. We were really impressed. We loved the extra small touches as well the good food, beverage, and great people.
To conclude by going all inclusive with tours, gratuities, travel included, it works out the same price as the main players with all their extras. Only difference – superb quality and service! It saves you from constantly having your ship’s card out. What would you prefer?