Holland America has a ways to go in their customer service to even : Statendam Cruise Review by kristenslyric
Overall Member Rating
Holland America has a ways to go in their customer service to even
Destination: Panama Canal & Central America
Embarkation: San Diego
The first few ports were great. Then my Grandfather managed to hurt himself on one of the deck chairs (many of them had screws loose or missing). I took him to the Doctor and he said he was ok, but his leg kept getting worse and by the last couple of days on the Statendam he could not walk. The only way I could get a wheelchair was to rent one. For the last three days they wanted me to pay $145! It was their deck chair that hurt him and they were ruthless in the requirement of payment before I could get More a wheelchair! So we are basically stuck in our cabin and even thought I tipped, room service never did get the orders right and on the last day, they gave us used silverware! :-( Please consider before using Holland America. Do not get sick, they will be very unsympathetic and not to helpful.
I do have many other frustrations over this one cruise with them too. Just think twice about using them. I have had such delightful experiences with other cruise lines that it highlighted how poorly they behaved.
At the end of the cruise, I was so exhausted that I just didn't have the energy to complain over the fact that they just took out a daily gratuity whether I felt they deserved it or not:-( While our room steward was terrific, I would not have given anyone else a dime. Less
Cabin review: N Standard Interior Stateroom
An adequate space to sleep in and prepare to go play in. Not good if you get sick and are stuck for days.Read All Standard Interior Stateroom (N) Reviews >>
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