Subscribe today
Get Cruise Critic in your inbox

Statendam Cruise Review by kristenslyric

Home > Reviews > Member Reviews > Statendam Cruise Review by kristenslyric
Member Name: kristenslyric
Cruise Date: May 2013
Embarkation: San Diego
Destination: Panama Canal & Central America
Cabin Category: N
Cabin Number:
Booking Method: Internet Agency
See More About: Statendam Cruise Reviews | Panama Canal & Central America Cruise Reviews | Holland America Cruise Deals
Member Rating   3.0 out of 5+
Dining 3.0
Public Rooms 4.0
Cabins 5.0
Entertainment 3.0
Spa & Fitness 3.0
Family & Children Not Rated
Shore Excursions 5.0
Embarkation 5.0
Service 3.0
Value-for-Money 2.0
Rates 3.0
Write a cruise review!

Show the Lowest Price
Departure Month
Please select at least one vendor.
Avoya Travel
American Discount Cruises
Direct Line Cruises
Sponsored Links:

red arrow

Ship Facts: Statendam Review (by Cruise Critic!) | Statendam Deck Plans
Holland America has a ways to go in their customer service to even

I took my Grandfather on a 14 day cruise to fulfill a promise I made to him to take him north, south, east and west. This cruise was thru the Panama Canal (south). It started out with the best expectations. However, I quickly found that this cruise would be fraught with frustrations. I somehow managed to upset the room service folks and the whole cruise I don't think I had one meal that was as ordered; and you'll get a better idea of exactly how frustrating by the end of this.

The first few ports were great. Then my Grandfather managed to hurt himself on one of the deck chairs (many of them had screws loose or missing). I took him to the Doctor and he said he was ok, but his leg kept getting worse and by the last couple of days on the Statendam he could not walk. The only way I could get a wheelchair was to rent one. For the last three days they wanted me to pay $145! It was their deck chair that hurt him and they were ruthless in the requirement of payment before I could get a wheelchair! So we are basically stuck in our cabin and even thought I tipped, room service never did get the orders right and on the last day, they gave us used silverware! :-( Please consider before using Holland America. Do not get sick, they will be very unsympathetic and not to helpful.

I do have many other frustrations over this one cruise with them too. Just think twice about using them. I have had such delightful experiences with other cruise lines that it highlighted how poorly they behaved.

At the end of the cruise, I was so exhausted that I just didn't have the energy to complain over the fact that they just took out a daily gratuity whether I felt they deserved it or not:-( While our room steward was terrific, I would not have given anyone else a dime.


Publication Date: 09/27/13
Read the Panama Canal & Central America ports review by kristenslyric
More Statendam Cruise Reviews

Read the previous Statendam review Read the next Statendam review

Like This Review?

Register for a Meet & Mingle!
More Panama Canal & Central America Cruise Reviews
Cruise Critic's Statendam Review
Holland America Cruise Deals
Holland America Message Board
Write a cruise review!
About UsAdvertisingEditorial DisclaimerPress
PrivacySite MapStoreSubscribe

Thank You For Signing Up!

Please Note: To ensure delivery of your free e-letters, please add to your address book.

We're committed to protecting your privacy and will not rent or sell your e-mail address. By proceeding, you agree to our Privacy Policy and Terms of Use.