Queen Mary 2 (QM2) Review

4.0 / 5.0
1,327 reviews

A Disappointment

Review for Canada & New England Cruise on Queen Mary 2 (QM2)
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barbjd106
10+ Cruises • Age 60s

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Additional details

Sail Date: Sep 2013
Cabin: Balcony

My husband and I took this cruise to get away.

Prior to the voyage, we purchased two wine packages and a dinner at Todd English Restaurant. I wanted to surprise my husband with the dinner and the card that was presented in the cabin with my sentiments had his name spelled wrong. This was just the beginning....

The wine steward believed he presented us with a coupon book that we could use to redeem for a bottle of wine. I do think this is a tacky procedure in the age of computers. We did not recall receiving the coupon book. When we went to Todd English it took 40 minutes for the respective sommeliers to sort it out and present us with a glass of wine. In addition, the maitre'd had never (or said he had never) seen a coupon presented for a dinner at that restaurant. What was supposed to be a treat was stressful and unpleasant.

Cabin Review

Balcony

Cabin BA

The room we had was on deck 11. The room and its contents need updating. The furniture and carpets are worn. Sometimes we did not have hot water in the shower. The robes were frayed and looked very old. The phone is inconveniently placed on the desk with a very short connecting cord.It seems like wasted space where some shelves or hanging knobs could have been placed.

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