Baroque Bliss - Seven Seas Mariner, 23-29 August 2013
My wife & I chose this our 25th cruise but our first six star cruise to celebrate our Ruby wedding anniversary & her 60th birthday but wish we hadn't bothered & were left bitterly disappointed. The ship is tired & fatigued & badly in need of a refit with stained carpets in public areas. Our cabin, whist spacious, had chipped wooden cabinetry, drawers that wouldn't shut properly, a faulty light & shower, a hard to open balcony door with very poor furniture.
The food presentation in general is institutional & bland. Service at times was very poor with a long wait for a table, poor quality meat, warm food served on cold plates, hot plates with the salad at lunchtime and incorrect orders being served. At 8 pm one evening the gents toilet opposite the reception desk had no soap in the dispensers. Despite reporting this twice they remained empty all evening.
In all our years of cruising we have never been on a ship delayed by "technical faults". Mariner managed two that week including a four hour delay into our final port with the knock on consequences for passengers' onward journeys. There was a terrible lack of communication between the ships management team and the passengers regarding the reason and consequences of the late arrival.
We have of course complained to Regent Seven Seas outlining all our concerns & disappointments but the response we received mirrored our onboard experience, got your money, not all that bothered!
We expected a six star experience but were sold very short & feel we have made a very expensive mistake. We would recommend Celebrity or Azamara who can both do it far better than Regent Seven Seas.