Having experienced indifferent/poor service and food on Silverseas Shadow, I am very very pleased to report that Seabourn Quest has restored our confidence in 6 star cruising.
Having enjoyed 5 Seabourn cruises in the last 8 years we were worried that standards might have slipped. Happily this wasn't the case - our 10 day cruise in the Med was excellent (though two of the ports were less than interesting). Our suite was immaculate on arrival and well maintained throughout the cruise. The standard of the restaurants and bars was exceptional and the service provided by the multi national staff couldn't be faulted.
We were pleased to see that generally the dress standards were upheld and enforced, even though it seems that some folk find it difficult to differentiate between the codes set down.
Seabourn's staff selection recruitment and training are obviously of a high standard - and it is evident that the staff appear happy and therefore work excellently as a team. They actually seem to enjoy what they do. Silverseas could well take a lesson in this. It was nice to see some familiar faces amongst the crew - evidence that Seabourn succeed in keeping their staff.
The standard of the entertainment seems to have improved - not the predictable and formulaic girl/boy song and dance troupe. A 'mentalist'/mind-reader/magician made a change, and the female singer/impersonator was excellent.
I sincerely hope that Seabourn do not change their strategy and start marketing to families with young children - there are plenty of cruise line that fill this niche already. Seabourn is for discerning clientele who enjoy a sophisticated but relaxed ambience - without kids.
One suggestion I do have is that Seabourn should consider including Canada and Alaska in their itineraries - they would leave Silverseas for dead in this Region.
Well done Seabourn Quest staff.