Golden Princess Review

4.0 / 5.0
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Golden Princess not so Golden

Review for Alaska Cruise on Golden Princess
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firegal2539
First Time Cruiser • Age 70s

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Sail Date: Sep 2013

The Golden Princess is not so golden any more. I took my son and daughter-in-law for their first time cruise to Alaska and I was very disappointed. I had sailed the Golden several years ago and it is getting very old. First I booked the cruise over a year ago and I booked a mini-suite because there was 3 traveling so I wanted more room. When I was looking online for which cruise line to travel with, I liked the mini-suite and the extras you got with it. Unfortunately none of the extras were given to us. Free bottle of wine on arrival, we got two glasses of champagne, fruit in your room, upon request, every afternoon, never received, said it wasn't included, robes to wear for the entire cruise, had to ask for them and was told they were not for mini-suites, but gave them to us, priority embarkation and disembarkation, never received and told we didn't get it. I brought the paper that I had printed but it didn't make a difference, the Pursers Office didn't care because it had been changed to only two glasses of champagne on arrival.

The food in the Horizon Court, (buffet), was cold/cool when served. Nice variety but not good. Last cruise, when in the dining room you could order a steak, steak is not included, have to go to Sabatini's if you want steak and pay for it. The International Cafe was very good for pastries but had to pay for Starbucks coffee. The pizza was delicious but hamburgers and hot dogs left a lot to be desired.

The room had a fold out couch that had wooden slats to hold the mattress and the mattress was exactly 1" thick. It was painful to sleep on it, since I have metal in my back, neck, knee and a spinal cord implant. The balcony was filthy. When the steward was asked about cleaning it, he stated that passengers up above us throw things and he couldn't help that. There were many toothpicks, papers and dirt on the balcony floor but nothing was done about it. All the metal was rusty and dirty. The room itself, we decided not to walk on the carpet because it was disgusting and didn't want to catch a disease.

Cabin Review

The balcony was filthy and when asked to clean it our steward stated that passengers above us throw stuff and he couldn't control that. I had a sofa bed and it had wooden slats and a 1" thick mattress. It was the most uncomfortable bed I have ever slept in. The carpeting was disgusting and we wore shoes the whole time because we didn't want to catch a disease.

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