My husband and I have taken over 15 cruises so this was not a first time experience.
First, the embarking the Radiance of the Seas at Canada Place was a nightmare. Three ships were sailing from the port on the same day so the shuttles could not park in their usual places. My husband walks with a cane and needed wheelchair assistance, but all the chairs were in use. We were told that we would have to wait 45 minutes to an hour for help. We decided to walk which was over a quarter of a mile up and down stairs and pushing past huge lines of people.
We finally got on board and headed for our cabin.
The cabin was roomy, clean and had lots of storage space in the closet and drawers. The shower was small with only a flimsy shower curtain. Each time we showered, the water would run onto the floor. Our cabin steward, Hamden, was wonderful. He was pleasant, courteous, and kept our room spotless without intruding on our privacy.
The food: this was a real disappointment. RC has definitely gone "on the cheap". We ate in the Windjammer most meals, and the food was tasteless and below par. Everything was made into a gloppy casserole with some kind of gravy. The chicken was dry and tasteless, and the pizza tasted like cardboard.
We wondered who came up with the idea of a Hot Dog Grill area instead of cooking fresh hamburgers and chicken like other cruise lines. We guessed that hot dogs are cheap. The hamburgers were precooked and left in a tin for hours instead of being freshly grilled. RC should drop the Hot Dog area and install a hamburger station.
One good area was the Cafe which served fresh, make your own salads. We started going there for lunch each day since it was the best meal we had.
RC offers nothing special for its guests - no lotions, individual shampoo, or conditioner. They even have dropped the nightly candy on your pillow!
We realized that if we wanted to eat a truly good meal, we would have to go to one of the "specialty" restaurants which are advertised all over the ship. Guests should be able to get a good meal without having to pay an extra $20-30 per person.
RC costs more than many other lines, but gives less.
We sailed with RC many years ago and decided to give them another try - what a differenced!
Profit seems to have trumped giving good quality.
We must add that the staff was very pleasant and friendly and the service was always with a smile.
This made up for a lot of deficiencies.
Entertainment was good overall. The singers and dancers were energetic and the shows were well choreographed. The special guest entertainers were also very entertaining.
Overall, we will go back to Princess or Celebrity when cruising again.