This was our 3rd cruise with Holland America and the 2nd time on the Oosterdam. Our previous experiences have been wonderful! But this time we felt let down. The activities seemed fewer, the food more limited and not as good, and the service somewhat lacking in the Vista dining room.
We had chosen to sail with HAL based on previous cruises and had convinced friends to go with us due to the high quality of the experience. We felt let down and they made several comments about it wasn't all that special. Lest you think us complainers, we talked with a number of passengers and got the same message.
As to the cruise itself, I absolutely loved Tracey Arm, the Mt Roberts Tram in Juneau and the Rainforest Zipline in Ketchikan. The evening programs were done wonderfully (except for the comic who almost put me to sleep). I was disappointed that they were still running the same acts as they did several years ago. Guess I didn't know they didn't change very often.
Our room service and dining service were great, it was the breakfast service that was severely lacking. By the 3rd day, we abandoned the Vista dining room and retreated to the Lido deck -- not our first choice.
In the end, we will probably use a different line for our next cruise. Too bad, we have fond memories of earlier Holland America cruises.