My biggest complaint is the service on both ships. This I attribute to the "prepaid tips" which are charged to your card before you even settle in. On the Valor, we disputed the charges right away and had them removed, requested envelopes and tipped as we saw fit according to our service. On the Fascination, my husband left the charge on the card but he even noticed the big change in the quality of our service....it just is not there. I heard complaints on both ships about the lack of service and most agreed that why would anyone care about give good service when they know they are going to get tipped anyway. I understand the reasoning...that a lot of people do not tip with envelopes. However, I would think that it would be better to increase the salaries and encourage good service for the additional monies to be made. I would love to hear others overview of the new tipping policy. I never really enjoyed Carnival as much as the other lines but the price was right this time. This was our 5th cruise on Carnival and at no time were we able to get any upgrades. When we requested, we were told that the ship was full. However, too many times we found out that "first time cruisers" were given upgrades AFTER we had boarded and were denied. This seems to be the policy on Carnival and I find it hard to remain loyal under the circumstances. I receive upgrades from RCCL and Princess. I do not think that we will be cruising anymore on the Carnival line. I am of the opinion now that I would rather pay a few extra bucks. Also, all you smokers out there...bring your own ashtrays because they are scarce and it does get ugly.