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Crystal Serenity Cruise Review by Hoveto

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Crystal Serenity
Crystal Serenity
Member Name: Hoveto
Cruise Date: August 2013
Embarkation: Dover
Destination: British Isles & Western Europe
Cabin Category: C
Cabin Number:
Booking Method: Local Travel Agency
See More About: Crystal Serenity Cruise Reviews | British Isles & Western Europe Cruise Reviews | Crystal Cruise Deals
Member Rating   5.0 out of 5+
Dining 5+
Public Rooms 5.0
Cabins 4.0
Entertainment 3.0
Spa & Fitness 5.0
Family & Children Not Rated
Shore Excursions 4.0
Embarkation 5.0
Service 5+
Value-for-Money 5.0
Rates 4.0
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Ship Facts: Crystal Serenity Review (by Cruise Critic!) | Crystal Serenity Deck Plans

This was our fourth/fifth Crystal Cruise (this was a back to back cruise) sailing from and back to Dover, so no flying. Do wish that Crystal would sail south from the UK without flying.

Embarkation at Dover was very smooth. Once onboard our picture was taken and we were issued with our cabin cards. We then went up to the Bistro, on of our favourite places, for champagne and a light lunch. Our stateroom was available early afternoon and it was just as expected, with everything one could want.

We were familiar with the ship so knew our way around. It is very well maintained. I read some reviews saying since Crystal had gone all inclusive that service had deteriorated, well, we didn't experience any drop in service in any department. The service in the restaurant was superb as was the food, and the choice of wine was more than adequate. Prego was wonderful too. We never experienced a lowering of service anywhere. We were always greeted with a smile and welcome from all of the crew - officers included!

There were two things which disappointed us. The first was the evening entertainment. We always look forward to, and go to, the shows. It is obvious to us (and many others) that Crystal is trying to attract a younger guest. We didn't enjoy any of the production shows as we didn't recognise hardly any of the songs - what happened to Cole, Million Dollar Musicals etc, all shows with numbers we are familiar with. Perhaps the content of the shows will be more suitable in ten years time when the younger guest Crystal is hoping for would have grown up with them. Also we don't like the show to be before dinner - who wants to go to bed on a full stomach!

We were blessed with good weather for the entire cruise with just a little drizzle first thing in the morning on a couple of days. The shore excursions, although a bit pricey, were well organised. Disembarkation was very well organised and we were very sad to be leaving the ship. If it wasn't for the entertainment it would be 5+ all the way. Will we be booking another - you bet!

Publication Date: 09/12/13
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