Queen of the West 4

“Trip was great.....dining room needs training”
Cruise review of American Cruise Lines Queen of the West

Member Since 2007
4,052 Forum Posts

Overall Member Rating

DH and I had looked forward to the "Lewis & Clark" cruise on the Columbia and Snake Rivers for a long time. The ship was clean and comfortable; the ports were fantastic, although for what they charged they could have cut the price for shore excursions in half!! One thing that was really nice is that tour guides/bus drivers followed the ship so we had the same bus and guide for all shore excursions. The staff is very friendly and tries to be accommodating but they are sorely in need of training and supervision:

1. Breakfast buffet every day set out milk, cottage cheese, yogurt without any provision for keeping dairy food chilled.

2. At dinner the first night the Restaurant Manager was observed combing his hair in the dining room over a buffet containing clean and uncovered water glasses.

3. Passengers fill out menu for lunch and dinner at breakfast and restaurant manager assured me that if I wanted something not on the menu to just write it in and it More would be prepared. I asked for chicken soup and salad for lunch(it had been served the day before) and waited over 30 minutes for soup because they didn't start making it until I was in the dining room! I waited 30 minutes for a hamburger at dinner (it was on the lunch menu) and 40 minutes for a small dish of blueberries and cottage cheese for breakfast.

4. Passenger dropped fork and a new one was brought by server and handed to passenger handle first!!

5. All of the passengers on board were 55+ and yet when one of them fell and cut her arm there was no first aid kit/or band-aids on board!

I would love to book the Mississippi River cruise with ACL, but I'm afraid to. For the money we spent on this trip, I expected better. Less

Overall Ratings

Sail Date: August 2013
Destination: USA
Embarkation: Other
Enrichment Activities
Family & Children
Fitness & Recreation
Public Rooms
Shore Excursions
Value for Money

Cabin review:


Published 09/10/13

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