We have sailed this ship on previous occasions. It was never a 5 star ship as claimed by Holland America. Until this most recent cruise aboard the Statendam, I should have agreed with the Cruise Critic rating of 3+ stars. Now 2 stars seems to be stretching a point.
Our cabin was not clean. Let me cite a few specifics: clots of hair on the glass shelf to the right of the wash basin. We requested that this be cleaned...after several requests and several days, all but one of the shelves was cleaned. The small tile on the bathroom floor was obviously dirty. Our bedspread had a number of brown soils on it. After several requests, this dirty blanket was removed from our room only to have the same dirty blanket placed back on the bed the following day as our "new, clean" blanket.
Throughout the ship, there was evidence of lack of maintenance. Covering torn off an elevator wall, missing tile in a men's room, gouges/scratches in the walls in the aisles leading to the cabins.