Okay the ship is not the most plush ship in the world but then after having some 1500 passengers go through it's doors and corridors every one/two weeks you can't expect it to be! After reading reviews on here I very nearly cancelled but i'm so glad i didn't! We had an amazing time. The ship is as described, very relaxed although if you chose to wear refineries no one batted an eyelid. The cruise team work so hard to make you feel as though you are the only person on that ship - so a BIG THANK YOU to ALL of them. We had children with us (7, 14). My little girl used the kids club a few times and loved it and my son surprised us by going to the teenagers club meet in the sailaway bar - from that point on we no longer had a son on holiday with us. The teenagers all got on fabulously, they sunbathed together, ate and drank together in fact the only time we saw him was when we went on the excursions. It was fab letting the children have some time of their own which also gave us time for each other too.
We only ever ate in the buffet restaurant (it simply suited our needs and meal times) and found the food and service to a high std there was always something for everyone. There was even a separate children's menu (chick. nugg. and chips etc) which they cooked fresh on order. Whilst in there ask for the waiter Archie he's fab soooo friendly and does good tricks too!
The excursions were really good value for money we thought. We booked ours online before departure and so glad we did as availabilty was poor once on board.
Some of the days were long days but then you have to expect that when you need to travel a distance by coach. It was VERY hot when we went 40 degress at one point so PLENTY OF WATER was advisable (for four of us we took 2 x 2ltr bottle, available from the gangway on exit and 4 x 75cl bottles which we decanted water in2 from the 2ltr bottles. We drank all this and needed more (and this was not due to the fact that we'd had a heavy session the night before!)
The views on deck about an hour before docking into port are a must for the cameras. The buffet restaurant is open at 6am so you can grab a coffee to sip whilst you watch him dock.
We did hear complaints whilst on board and i suppose it's very much each to there own! We are a family who like luxury and will complain if we feel strongly having said that we are also an easy going family who whilst on holiday like to chill de-stress and let others take charge so if this sounds similar to you - you'll love it!!
As I said at the beginning it could do with a refurb but everything was still functional and adequate for what you needed.
I really want to book again! Ps this wasn't our first cruise - I didn't like the first one!!!!