We have sailed with Seabourn on three occasions now and we really felt that there a definite skimping around the edges with regards to a few things.
Firstly, the food seems to have dropped in both quality and choice. Many of the choices in the evening were variations on the same theme as the previous evenings. The food in the restaurant was often lukewarm. The best food we had in the evenings was in the Colonnade, where the steaks and seafood were the best choice. Many passengers were commenting that they had asked for a different wine, orange juice at breakfast, or a coffee or port after their main mail and they never turned up. Food orders were lost, with one couple telling us that they had not even been served their main course at their evening meal, and subsequently being offered to have it delivered to their room as the restaurant was closing! Things like this had never happened on our previous sailings.
In the cabin, we were unfortunate to be next door to people who smoked. We could not sit on the balcony due to the smell of it. They really should make the cabins non-smoking as smoking indoors severely impacts the majority of passengers who do not smoke. Also, the bedding and sheets are not of the quality you would expect from a 6* cruise line. Often our bedding had small holes and the towels were wearing very thin. A cruise of this standard should offer high quality thread count and also soft thick towels.
With regards to the Cruise Director, so many passengers were asking "what exactly does he do?!" He was the most "vanilla" Cruise Director we have ever had. There was no energy about him and he did not make his presence known. Later in the evenings the entertainment staff did come into The Club to mix and mingle with the guests which was nice. However, the CD spent almost all of his time drinking and dancing with the gay couples.
Generally, the service and friendliness of the staff was very good, particularly with the staff in the Colonnade, pool and the bars. Claudio, the Colonnade Maitre d' does creates a nice ambience in his restaurant and he will go to great lengths to ensure that he gives you that extra bit of attention. Philip the barman in the Club also gave great service.
There also seems to be a real drive towards having families on board. I really do not understand why parents would want to bring young children onto a ship like Quest, given that there are very limited facilities available to them. Having said that, the children who were on board were very well behaved and their parents did their best to keep them happy and occupied.
The main problem on board was some very rude Americans! There was a very lovely couple who were celebrating their 69th wedding anniversary. Several American passengers complained about them using the pool as they were not nice to look at in their bathing suits!! I was also told off by a very rude American lady who came into the gym and immediately told me off for using an area that she wanted to use so "I should move!"
Generally, we had a nice time, but we really feel that this time around, Seabourn was definitely not as special as we remembered it from previous sailings...