Having been on other cruises and loved them, especially the azura, we booked the family friendly cruise to Norway, assuming the brochure was correct when it said there was entertainment for the whole family and the same high quality food.
The cabin was ok, but it seemed that every staff member had family on board so they got the pick of cabins and use of the facilities.
Our first disappointment was the quality of the food, we never had a hot meal all week, even after sending cold items back they returned with only slightly warmer food. Not much of it had any taste and it seemed the budgets had been cut as there were thing like 'egg mayonnaise' as a starter and 'blancmange' as a sweet option every night. And they make you dress up for this too Every piece of meat was chewy and tasteless. We also expected the buffet to offer more choice. At night you only got what the theme was such as spanish or italian and no other choices unlike the full spread of the azura. It never said in the brochure that the food was different on each boat it only described how much they loved food and the high quality of it. We went to the buffet on indian night and was first in the queue but the items were still not hot. The food manager didnt seem interested in comments as 'we were the only ones who thought this', but many other people were also disappointed, even a couple who had been on the aurora 5 times felt it had gone downhill rapidly.
The other thing we were disappointed in was the range of entertainment. Apart from the comedian on 2 nights out of 7 there was no suitable show for our age group and children to enjoy. All the music was from the 40's,50s,60's and 70's. Songs which we didn't know let alone the children.The shows we tried to sit in were particularly poor. Even the music quizzes we eagerly awaited where tailored to older music. The cruise director said it was the end of the season, and we should just put the children in the kids clubs and enjoy the old music. But we wanted to spend time together as a family and see things together. The cinema screenings were packed out which says something we feel.
The ships toilets also got blocked many times and there was an ever present sewer smell on our deck (5).
We would never have booked it if the brochure was honest and said it was tailored to pensioners for entertainment and easy to chew food, and was nowhere near the standard of our Azura trip