Silverseas reputation can only be tarnished by its continued use of the Silver Cloud. For starters, it is the
noisiest ship on which we have ever sailed. Our cabin was located on deck 5 forward on the port side.
We might as well have been in the engine room. It was impossible to sleep because each time we docked the noise sounded like a bunch of pneumatic drills followed by a rolling earthquake that lasted for at least a half hour or, in some cases, longer. Only if you enjoyed sleeping in the afternoon could it have been called restful. The inside of our Veranda Suite was nicely appointed but only fit for sleep on days at sea.
Jorge, Dining Room Manager, should be considered one of the best in the business for his willingness to be of assistance and his attention to the diners. He is outstanding. Apart from Jorge, the service aboard Silver Cloud was ordinary at best. There was hardly a moment we didn't long to be back on Crystal. The food itself was ordinary except for the Champagne and Relais (extra charge), but worth it. I was appalled to witness pool deck staff re-rolling towels used by passengers who had left and replacing them on the lounges. That's disgraceful. The cruise director, whose contract was up at the end of the cruise, was indifferent and seemed like she couldn't wait to get off. Silver Cloud is a small ship and while one doesn't expect the activities of larger vessels there seemed to be the bare minimum.
For a 12-day cruise there was only one lecturer and no one ever lectured about the ports to which we were sailing. It would have been nice to hear someone with personal experience rather than receive printed material. The entertainment might charitably be described as average. This was Silverseas. Everything was supposed to be outstanding. It didn't come close.