Most of the folks we talked to all around the ship, do not think that the reviews on Cruise Critic are fair at all to the Breakaway. This is a top flight ship that surpasses the comforts, food choices, and services provided by Disney and Celebrity which are rated close to 5 star ships. The Haven is incredible. The rooms are like a boutique hotel, the restaurant and service is second to no ship we can entertain our 14 year old twins on. The second bedroom has a couch that pulls out to a double and a single upper berth. It has a bathroom the size of a regular stateroom and a tv. My 14 year old twins loved it... they camped out in their and did not want to come out. I was originally afraid the second room would be too small, based on a Cruise Critic review that said the pull out bed on the bottom was only big enough for a small child. Heck! That review was WRONG! It is a double bed! The main bedroom was huge had TONS of storage. Even his and her closets. I would stay in this room again and again.
The water park and slides were fantastic...and so were walk the plank and the ropes course. yes there was sometimes a small wait, but get a grip New Yorkers, any water park in the NY in the middle of August has a wait on the fastest slides in the park. Its expected! Everyone waits, and no one grips... there are also few chairs left by the pool in the water park in mid summer! Every kid in the area had a smile on their face... The children's pool was the best I have ever seen on a ship, including the Disney Dream, the area was huge, and was protected from larger children taking over.
The food choices on the ship were tremendous. There were several choices for budget conscious travelers, that you could indeed make reservations for ahead of time, if you thought about it ahead of time. Many folks didn't and hence there were lines and lines of folks complaining about not getting in to restaurants when they wanted to. Or complaining about the lack of choice. This was hard to really understand... because the Breakaway has a phenomenal wealth of different restaurants that that you can find to immediately sit down to eat in if you wander the boat. And there are fantastic restaurants that serve food like a Brazilian Steakhouse, a fantastic supper Club Steakhouse, Sushi Bars, Noodle Bars, Teppanyaki, and Italian restaurants, that would end up costing a family a pretty big price tag in NY or any other city a very moderate surcharge. We are talking great shrimp, filet mignon, and exotic extras that you can pay a little extra for if you choose to make your vacation extra special.
Ncl and the Breakaway provide exceptional service and venues to provide it's guests the opportunity to chose the best dining options and entertainment options available. For us it provided options for my husband and I to enjoy a fantastic romantic dinner at the Iron Chef Geoffrey Zakarian's Ocean Blue. We are both gourmet cooks and the dinner and dessert were the best meal we had in our life. The quality of the food, preparation, presentation, service, and flavor was absolutely incredible. The food was incredibly rich and the portions were perfect. If we went to Geoffrey Zakarian's Restaurant in Manhattan the same meal would have cost well over $300. We loved it, as did the two tables next to us....but the folks across from o us had no idea who Geoffrey Zakarian was, they were loud noisy, talked on their cell phone through dinner and sent back almost every dish. Or sent it back to their room and refused to pay the surcharge...
So beware of who is reporting negatively about the food and the service on the Breakaway! All of the extra options they provide are innovative options that really make your trip exceptional. It's like going to the shore, and choosing between hotdogs and french frys, or one or two days, splurging and paying $20 more for incredible meals, and incredible memories, We did, and we will be back.... and we will be be back with my kids and their families for years. The lobster pastry at Carlos bakery was incredible, and so was the flourless cake... And if you are not sure when everything is open, read the daily time schedule so you don't miss out on all the treats. My twins found that when Carlos was closed they could find similar treats near the arcade by the bowling alley. So scout around. Although we did not try it, someone was eating an Atlantic lobster roll for lunch from Zakarian's Raw Bar Waterfront Shop that looked fantastic...yes there was a $9 surcharge, but where in NY can you get a lobster roll inspired by an Iron Chef for $9 ???? There is no where in Bermuda you can buy a bowl of soup for $10!
For the most part the loudest complaints came from folks who booked inside berths, or smaller rooms, and crowded in as many folks as the room would hold, then complained about the size of their room. If you want to go on a cruise for the cheap and want to accuse NCL of nickle and diming you, PLEASE consider a Carnival cruise. The NCL Breakaway has a huge number of dining options to choose from that other cruise lines fail to provide. Appreciate that NCL is providing very high quality options to improve your vacation. The rest of us on the cruise enjoyed it, and were truly tired of listening of you whine. We had a FANTASTIC 20th ANNIVERSARY... We thank NCL for making our trip so wonderful and memorable!