Veendam Review

4.0 / 5.0
0 reviews

Mediocrity at sea

Review for Canada & New England Cruise on Veendam
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kathy6890
First Time Cruiser • Age 50s

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Sail Date: Aug 2013
Cabin: Large Ocean-View Stateroom
Traveled with children

This was unfortunately a very mediocre experience in terms of food, service and activities. Sometimes the food was decent but the service was lacking, often both were just ok. This is not a ship for foodies!

Service: The staff seemed over worked and under trained. We often had to flag staff down for basics, go in search of staff to order from the cafes etc. Often food venues were supposed to be open but then weren't, with staff unsure of the hours- especially at the pool area. The staff seemed overwhelmed most of the time and short staffed. They were well meaning and friendly despite there apparent stress. I suspect that this is an area where budget crunching has cut staff to guest ratios.

Food: As long as your expectations aren't too high- you'll be ok. Go in expecting great food based on some forum comments then you'll be disappointed. The quality of food varied greatly- with some just average meals in the main dining room to better in the pinnacle and canelleto. The Le Cirque dinner wasn't worth it in terms of food quality, with frozen lobster tails, however it was probably the best service we experienced. We found that the shellfish was all frozen, and the produce surprisingly bad. In the height of tomato season in August, we were served inedible cellophane tomatoes. The desserts were definitely their weakest link.

Cabin Review

Large Ocean-View Stateroom

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