We were due to leave Australia after the floods in Europe were well publicised. We continually rang Scenic Tours only to be told that there was no problem as far as they were concerned. The waters were receding and we would be boarding our scheduled cruise (Scenic Crystal) as organised. The Mayor of Prague has requested that tourists not visit his City due to the risk of disease. We informed Scenic of this, but they still said that no cancellation was going to happen and should we cancel no refund would be granted.
On our arrival in Prague (we had 3 nights there), we were informed that the Scenic Crystal would not be available in Budapest, but we would be boarding the same in Vienna. This was not accepted terribly well, but we had no choice.
We then coached around and were accommodated in hotels with no choice for dinners but buffets. On two separate occasions our lunch was at a roadside dinner, once again many complaints were made to no avail. On our arrival in More
Vienna the Scenic Crystal was not not moored and we were told we would be boarding in Linz. Our hotel in Linz was at best a 3 star and the food was not acceptable to us and others,but again hard luck. Some passengers were accommodated in smoking rooms.
We eventually boarded the Scenic Ruby after 6 nights being accommodated in hotels. The Scenic Crystal was still in the Black Sea. Our accommodation was still not available as we had booked a Deluxe Cabin on the Danube deck. The difference has since been credited.
I have written four letters to Scenic with my complaints regarding the standard of hotel accommodation and the quality of food provided. Scenic would have made money out of lack of suitable accommodation, but we have only been offered $500.00 p.p. The hotel in Linz for example could be organised for just over 110 Euros per night (we paid over $1000.00 per night for the River Cruise).
Be aware that if anything goes wrong with any of the Scenic itineraries you will not be compensated with anywhere near the amount that you have paid.
The same thing happened to us in Canada a couple of years ago and on that occasion instead of our luxury 5 star accommodation we were billeted in a motel on the main highway.
Scenic appear to be quite happy to spend millions of dollars on advertising their product, but beware often things go wrong and it is no good complaining via numerous letters. One is continually told that you signed the Terms and Conditions, so hard luck.