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Thomson Celebration Cruise Review by Elainegarner

Home > Reviews > Member Reviews > Thomson Celebration Cruise Review by Elainegarner
Thomson Celebration
Thomson Celebration
Member Name: Elainegarner
Cruise Date: June 2013
Embarkation: other
Destination: Eastern Mediterranean
Cabin Category:
Cabin Number:
Booking Method: Local Travel Agency
See More About: Thomson Celebration Cruise Reviews | Eastern Mediterranean Cruise Reviews | Thomson Cruises Cruise Deals
Member Rating   1.0 out of 5+
Dining 1.0
Public Rooms 2.0
Cabins 1.0
Entertainment 1.0
Spa & Fitness Not Rated
Family & Children Not Rated
Shore Excursions Not Rated
Embarkation 2.0
Service 2.0
Value-for-Money 1.0
Rates Not Rated
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Ship Facts: Thomson Celebration Review (by Cruise Critic!) | Thomson Celebration Deck Plans
Disappointing at best.

The Thomson idea of Customer Service appears to be 'we've got your money and we don't care'.

The Thomson Celebration is at best tired, at worst years past it's best. Signs of the 'refurbishment' are non-existent with worn carpets, poorly fitted cabin fixtures, poor bathroom fittings etc.........

The standard of food is low, with dishes being rehashed with the addition of tinned vegetables, 'crab' on the menu is actually seafood sticks, the addition of curry powder to soups transform them into Mulligatawny soup.

During our cruise, at any time, half of the toilets in public areas were out of order.

Don't bother reporting anything to Reception as they don't care and treat you like idiots, 'we've got your money and we don't care' is the best way I can describe the attitude, and they are totally incompetent.

The ship broke down whilst we were on board, the staff seemed to accept it as a regular occurrence, says a lot for the maintenance of the ship.

Don't expect to be told anything useful, numerous announcements but if there's something important such as a change of the itinerary then absolutely no communication. And again 'we've got your money and we don't care'.

To finish what was a disappointing holiday our return flight was delayed by 6 hours and yet again the attitude was 'we've got your money and we don't care'.

I will never go on a Thomson cruise or holiday again, the worst Customer Service I have ever experienced.

 


Publication Date: 08/24/13
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