Following Major surgery and long recovery for my wife we were looking forward to a relaxing break with our family and embarked on a twelve night Baltics cruise
We were in stateroom 7111 a lovely comfortable room with balcony
We had two stewards main one was I Ketut and they were both brilliant nothing too much trouble and also friendly with our family
The ship had some lovely features and most importantly, ample and comfortable seating areas
The theatre was welcoming and comfortable with some first class evening entertainment shows on a London West End comparison
The lifeboat drill at Dover was a bit of a shambles crew members were unsure when and where the drill was to start
The instructions given during drill were unclear and captains address over pa system at end of drill was distorted and with insufficient volume
Restaurant staff namely table hostess and waitress were very rude necessitating a complaint to dining room manager (something we have never needed to do on any other cruise)
The table hostess told us we would need to choose and order meals for following day every evening.
My wife was unable to eat some food one evening and the waitress was arguing with her we moved table to another part of dining room and were served by a lovely waiter called Joel.
The Buffet restaurant tables were cleared but tables seldom wiped sausages were uncooked and chicken was overcooked.
Whilst the stateroom, restaurant and theatre were nice and warm, other parts of the ship were very cold with air conditioning running
The ships hotel director was approached and complained to by numerous passengers but the temperature did not improve
whilst the ship was in St Petersburg for two days people not on excursions were not allowed off ship
There was no entertainment and it was really cold and most people spent day in staterooms
On day we did river excursion it was raining (not Carnival fault) but river cruise boats had not been organised very well and we had to get on and off boats
trip to shops was too short.
our favourite ports were copenhagen Warnemunde (Rostock) tallin and amsterdam (we had done baltics cruise before and been to several other ports also)
Kids club was quite well organised and children seemed happy
Guest services very helpful although didnt know what to do on final invoices