Zuiderdam Review

4.0 / 5.0
1,028 reviews

I'm Sory... No I AM SORRY I booked with Holland America

Review for Alaska Cruise on Zuiderdam
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Sunshine6933
2-5 Cruises • Age 50s

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Sail Date: Aug 2013
Cabin: Interior Stateroom

I dealt with Holland America directly to book the cruise and prepaid 2 dinners for my family of 6, a $25.00 soda card, $250.00 Spa access and I also requested Wheelchair service for my mother. After 10 trips to the front desk in the first 2 days I found out that everything I preordered didn't get added to my profile because Holland America switched my cabin. This shouldn't have been a quick easy fix. However they didn't accept responsibility or take initiative to resolve these issues.

I'm Sorry there is nothing we can do followed by silence was the standard response from everyone I dealt with. I would offer simple suggestions on how this could be solved (eg. just give me another soda card and figure out the accounting later) and they would just be quiet until I finally walked away.. It became obvious that their goal was to get me to leave. Not find out how they could help. They insisted that it was head office and I should just pay again onboard and figure it out when I get home. Again shifting the responsibility back to me to follow up and deal with Holland America's mistakes. The majority of my cruise was spent troubleshooting the mistakes of the cruise line and asking for what I already paid for. I had to double pay for everything and spend an hour on the phone with their customer service people when I got home to find out why preordered items were canceled 3 days into the cruise and why my visa hasn't been credited for the double payment.

Lack of Customer Service Examples:

Cabin Review

Interior Stateroom

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