Let me start off by saying I have been on 12 cruises which included carnival, princess and royal. This was my first Norwegian experience and I was not impressed. We ported out of New York which was great because we did not have to get on a plane and could pack as much as we wanted.
Stateroom: I was very surprised to see how big our balcony room was. The bathroom was a very nice size and you did not feel like you were a tiny closet when you were showering. The balcony on the other hand, was tiny for the amount of money we paid for the room. Usually you could fit 2 chairs and a table comfortably. We were on the 10th floor and the balcony barely fit a normal size chair and was very tight.
Pools/Sun Deck: Good luck getting a lounge chair on this trip! Passengers would get up at the crack of dawn to hold chairs and we could not even find a chair at 8:30am. I dont understand how you can have 4,500 passengers and one tiny pool which was always packed. There were passengers getting into fist fights over chairs I could not believe it.