The embarkation process was chaos with no thought whatsoever of controlling batches and when we finally got to the desk the extremely unhelpful lady on the check in desk told me that she was not able to help with a mix up in the cabin booking and the subsequent issuance of the ID card as 'it was not her job' ' it clearly was but by the time we were in front of her her moderate customer facing skills had vanished.
The Disembarkation process was even worse and probably dangerous.
On the first evening we entered the cauldron of the 'signature restaurant 'Versailles ' it was chaos ' luckily we were holidaying with someone who were in a suite, had access to a butler and were able to make a reservation and but even with the reservation the organisation was terrible and after 20-30 minutes we finally got a seat, there were people who had entered when we did and they were not seated by the time we were eating desert.
Cabin was spacious and very good only problem being that at 06-00 to 06-15 every morning we were awoken by the moving of heavy equipment above.