Difficult cruise - hard to write the review, but I feel like I should: River Countess Cruise Review by RockCat
Overall Member Rating
Difficult cruise - hard to write the review, but I feel like I should
Destination: Europe - River Cruise
The crew busted their behinds for the passengers - I was going through 2 or 3 shirts each day, they had to be wringing wet since they were working in hot kitchens, laundries, and bustling around the boat. They were troopers, and everyone on the cruise was extremely impressed by them, especially the More way they kept a positive attitude and a smile almost always on their faces. On Friday, a fan did appear in the lounge, which helped a lot during the port talk. If we had not been told every day that the a/c would be fixed "today", I would have purchased a small fan for our room and maybe gotten a little more sleep.
I guess that is the real point of this ramble - we felt that the management of Uniworld was not upfront with us, nor were we treated with the respect I try to show my customers when confronted with difficult issues that are beyond my control. Honesty and transparency are always appreciated, but did not happen here, or at least not until after the fact. They had to know in advance the Po would not be available, but we were not informed - same with the A/C.
Uniworld did offer a 13.4% rebate (not an instant one, as I still owed for drinks and an optional excursion at the end of the week - so I don't know when I might get the credit) and an equivalent amount off a future cruise, which we are not sure we would want to take with this company after this experience. Less
Cabin review: 1107 Stateroom with French Balcony
The bathroom door could not open all the way since it hit the bed before it got that far. The bed was physically comfortable, but the room was too hot to sleep in. On the bottom floor, I swear we could hear everyone on the boat when they flushed their vacuum toilets, but it was probably only 25% of them. I might have slept though it if it hadn't been so blasted HOT!!Read All Stateroom with French Balcony (1) Reviews >>