Overall, we liked the cruise. We enjoyed the port itinerary and the days cruising the glaciers (Glacier Bay was the highlight of the cruise without a doubt!).
The service on the ship was outstanding. The staff is trained well and are, without exception, very friendly and professional.
The Sun Production crew who dance and sing for most of the evening shows are out of this world! They were the best I have ever seen on any cruise ship.
The ship itself is quite dated and showing its age. The layout of the ship is confusing and hard to navigate despite being a rather small ship. Almost everything on the ship is looking or is starting to look rough around the the edges.
There was no information given at the ports. No information about the port itself, no maps, etc. The only 'map' given was a 'shopping map' pushing the cruise liner-owned shops. Shameful.
Excursions were extremely overpriced! My recommendation is that with the exception of the White Pass Railway in Skagway (which is priced the same at port as it is through the cruise ship), do not pay for excursions through the ship. Wait until you get to the ports and make your arrangements there. There are plenty of choices and the prices are far cheaper.
A huge disappointment with this line was the food. It was downright awful. The meat never tasted right and much of the food was processed. It was disgusting. For example, all of the cheese used was American processed cheese, oftentimes just American sliced cheese. Seafood dishes were consistently so overlooked that they were tough. Beef never had any taste at all and vegetables never tasted fresh. In two weeks, we never had one good dinner at the main restaurants. The steakhouse (East Meets West) that you pay an extra $30 per person for actually did have good steak, but their starters were terrible and their dessert tasted like something frozen they had thawed out of a box. Not acceptable for the price!
Don't book a Mendenhall Glacier tour through the ship! Instead, when you arrive at the port you will see many kiosks offering the same tour for $8 per person each way to go to the glacier. We paid $49 each through the ship when we could have paid $16 each for the exact same thing right at the port.
This is worth doing! Beautiful scenery!