This is the only cruise so far where I couldn't wait to get off the ship, and I was expecting something upscale from Celebrity. It was our first Family Vacation so it was definitely different from other solo/couple cruises. But the ship was underwhelming, No Wow factor at all. No central focus on the ship. Lots of mold areas in the room, and the drain didn't go down in our shower. The curtains did not block out the light, and there was a flourescent/neon light connected to the lifeboats shining on us which ruined our balcony experience.
We didn't realize till the last day that the the newspaper in several languages was available at the customer service area.
The food in the Main Dining Room was mostly very good, though the service was slow and there were some dead pockets in the dining room...The Maitre D' Gaby and her staff were wonderful however, and helped us to get seated with Anytime Dining for Seven of us when needed..Also kudos to Charmaine the lady's room attendant who was so lovely!
The Buffet was like a College Dining Hall and the main issue was that it was always sticky, not clean, tables were not bussed, and were cleared only when requested, usually with a dirty rag, etcetc. Was it lack or staff or inattentive servers? Other cruises we've been on the buffet staff is so attentive....
We went to the buffet only because we couldn't get served in the Main Dining Room, due to shortened hours for breakfast or lunch, or MDR not open or no lunch hours in the MDR....Buffet Food was ok but some stations were incredibly inefficient like the paninis, pancakes, pasta, etc. Celebrity should revisit what's going on. Often couldn't find ordinary teabags? Hot water empty? No Ice/ No spoons or silverware? Sticky or slippery floors at the ice machines?
For dinner we didn't want to pay hundreds of dollars extra each night for family dining in the specialty which didn't seem worth it so we ate only in the MDR.
We had no perqs such as parking, or all-inclusive drink packages, and yes we agreed to pick up everyone's tab, but we felt like we were nickled and dimed when we saw the bill.
The pool area was WAY too small for the number of guests. We had our grandchildren with us. Teenagers were shut out of the adult pool, so took over the small kid pool which made it unsafe and unpleasant for the little kids. The warm water salt pool was great for adults but no room for kids...The Kids Club was fun and there was a lot going on considering the lack of dedicated space for them...
Entertainment was ok though nothing was outstanding. We weren't impressed with the small venue musicians though we wanted to love everything. The kids ebjoyed the Costume shows but the timing was so off, that we could barely see what we wanted to.
Main concern was the issue with my daughter's ocean-view room which smelled like urine. We could not resolve it with the management though they gave us some minor OBC (not enough) but it ruined our family cruise, because we were constantly discussing the smell in the room and headaches and what to do etcetc. The steward Emmylou was fabulous so so wonderful with the kids. But the supervisor said the smell was due to the sprays and lotions my daughter used...So insulting and offensive. My husband and I had this issue on our very first cruise (RCI) and our room was changed..which is what they should have done here or made some other arangement...
Well I could go on but won't. Probably our first and last Celebrity sorry to say!