We were very happy with the Bermuda Cruises embarkation and debarkation process in Baltimore on NCL's Grandeur of the Seas. Probably the best we have experienced in 23 cruises. We never felt like we were refugees. We enjoyed the Premium Beverages Package, as we didn't have to sign for every single drink. Our bartender in the Viking Crown Lounge, "Big Al" Allan Aleong, was wonderful and made us feel like we were great friends. He made the best "bone-dry" martini on the ship. We really enjoyed Giovanni's restaurant as the food was wonderful and our waiter, Rafael Magpanta, was great. We enjoyed his superb service so much that we went back again another night. We learned to make their delicious Caprese Salad, and are making it at home now regularly.
Our favorite place for lunch was the Great Gatsby Restaurant, deck 4. Our waiter, Alexander Rodriguez, was very attentive and we recommend the outstanding salad bar where they have an assembly line of chefs making perfect salads to your individual choosing.
Our Junior Suite was very large with more storage than we could use which is a very rare situation. However we would recommend avoiding staterooms on the Deck 8 as the pool parties are right above and go until 1:30a. If you are regularly at the pool party, you wouldn't care.
The crew and staff were friendly and great. The only complaint for the entire cruise was the breakfasts in the main restaurant were not up to the standards of the rest of the ship.
The layout of the ship was excellent. On many cruise ships there are ship-wide blockages on some floors that require you to go up and over and back down. This is not the case on the Grandeur.
The Centrum area of the ship is very enticing. There was regular surprise entertainment, such as the aerial acrobatics acts that were incredible at such close distances. We were lucky enough to be in the R-bar on two occasions to see them rehearse.
This is a recommendation for the cruise industry. Ship-wide Wi-Fi such as on the Grandeur is wonderful. We could flip on a Smartphone, get email, and flip it off. But really, selling access by the minute is so pass. Please offer packages of X megabytes, for $y instead of by the minute. Our children can't live without their smart phones; they are your next generation of customer, and they buy by the megabyte. And we would appreciate this as well.