We had reservations about travelling with Saga but upon recommendation decided to give it a try. The shared car travel to Dover was excellent, booking in was OK and the cabin one of the best we have ever been in - lots of space and a superb bathroom. The first meal was OK but nothing outstanding. We prefer a fixed table as my husband is in a wheelchair and I had to queue to following day to have this privilege. The start of many rules and regulations. At the second port there was a problem with the engine which we told about at dinner after an excursion. This was Saturday evening and we were told a part was being flown in the following day. We should have realised that this would not happen as it was a weekend and a public holiday in Norway. In the event we spent 3 days in port - complimentary excursions were arranged but not everybody wanted to spend time on a coach. We eventually set sail for Spitsbergen but were advised that 2 ports would be missed out on our return journey - notably Tromso and Gerainger fjord (this to me was the highlight of the holiday). We then learned that several people had been on the equivalent cruise last year and spent 4 days in Tromso becaused of engine problems. In addition to this an afternoon cruise in Longyearben was altered to 7.15am and our time in Bergen was cut from all day to 4 hours. The return cruise from Spitsbergen involved 3.5 days at sea, a 4 hours stop and then a further 2.5 days at sea, back to Dover. Because of the weather many outdoor activities could not be carried out and the talks were specific to certain interests - not helped that they took place in the Britannia Lounge which is cramped and has poor acoustics and visibility.
Another complaint is the extortionate price of wifi. We purchased 2 packages and had a total of wifi use for 6 days. When I queried this with a member of staff who supposedly assisted with computer problems I was accused of not logging off after using my email. As my husband used to run an IT company this was hardly likely to be the case.
Back to the food - breakfasts were buffet style and could not be faulted, however the choice at lunch and dinner became monotonous and the fact that virtually every meal was served with broccoli and carrots says it all. The food was very bland and in our opinion catered for the elderly palate. Not everyone over the age of 65 wants boring safe food. The exception to this was our visit to East and West which was superb.
For anyone thinking Saga would be geared up to help the disabled - forget it. We have never experienced any problem with getting my husband on and off a ship in his wheelchair but Saga says it is against health and safety to take someone down the gangway in a wheelchair! Additionally the only disabled toilets were on Deck 5 - the restaurants are on Decks 7 and 9.
On our return we were offered a refund which we accepted. However I still await a response to my letter giving constructive criticism.
Needless to say we will never travel with Saga again.