We cruised up to Alaska with Holland America and really didn't enjoy it at all. Both the service and food were terrible. So we boarded Norweigian Sun a little nervously but couldn't have been more pleasantly surprised. The service and staff were all excellent. Nothing was too much trouble and if anyone asked them for something they couldn't find, e.g. Hot chocolate at breakfast the crew went off to try to find some. They were willing and friendly at all times which really made it such a lovely experience. I went to the coffee bar most days and by day 2 they know you and chat about what you have done, what you have seen, what they have done, what are you going to, etc. all the sort of service you would hope to get from a high quality hotel.
Also the food was great -really nice selection and we ate in quite a few different places to make the week fly by. The gym was really nice although they do need someone there checking people are wearing appropriate clothing as I saw countless jeans and sandals on treadmills and exercise bikes.
The cab was spacious and spotlessly clean. A big window so could warm a little in the room and still see the glaciers outside.
Plenty to do on board for all different types of people. The ship layout meant there are no huge areas so it felt more intimate and cosy which is a big positive for a relatively big shop
Can't thank the crew enough for such a wonderful end to our Alaskan adventure.
Only thing better about Holland America than Norweigian was that on HA we got to cruise into Glacier Bay national park. Norweigian went to a couple of glaciers but not as stunning