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Westerdam Cruise Review by MetsNYC: Not a wheelchair accessible cabin despite what HAL says


MetsNYC
1 Review
Member Since 2012
0 Posts

Member Rating

Cabin 1.0
Dining 4.0
Embarkation 2.0
Enrichment Activities 4.0
Entertainment 4.0
Family & Children Not Rated
Fitness & Recreation 2.0
Public Rooms 4.0
Rates 2.0
Service 5.0
Shore Excursions 3.0
Value for Money 3.0

Compare Prices on Westerdam Alaska Cruises

Not a wheelchair accessible cabin despite what HAL says

Sail Date: July 2013
Destination: Alaska
Embarkation: Seattle

After 20 cruises, I should know better. But booking late led to taking a cabin on a lower deck than usual, and, boy, did we pay for it!

Cabin 4051 should NOT be sold as a wheelchair accessible category VD cabin. Here are some reasons:

1-There was barely enough room for a travel-sized wheelchair to pass by the bottom of the bed.

2-It was extremely difficult for a wheelchair user to climb the ramp, cross the door jamb and go down the ramp onto the balcony, even with great assistance and the door held open. It was very dangerous to come down the ramp on the balcony side and need to immediately turn sharply to the left while on the ramp (or hit the railing).

3-The television is too small and too far away for a wheelchair user (unless the wheelchair is at an angle on the ramp toward the balcony).

4-There is insufficient space at the bathroom sink.

5-The lighting in the cabin was very poor.

6-There was no seating area in the More cabin, as was described for VD cabins.

Other points regarding accessibility:

1-Despite requesting wheelchair accessible transfers, and filling out multiple forms, the staff at the transfer location at the airport were totally unprepared for the need for a lift.

2-If you need wheelchair assistance boarding the ship, be prepared! There is no help entering the terminal or using the elevator, or going through security, or checking in. And then there was a 30 minute wait for assistance just to get onboard. (Between the airport delay and the boarding delay, our 9:30am arrival at the airport transfer site got us onboard the ship at about 1:30pm - so no Mariner lunch).

3-In Juneau, ORCA runs a wheelchair accessible transfer vehicle for whale watching. Their people were very helpful pushing the wheelchair up & down a VERY steep ramp at the pier. But once on the boat, there was no ability to get upstairs to the forward viewing area.

General comments:

1-Don't waste your money on the Le Cerq dining experience -- the food was terrible! The food in the dining room was better, as was the service.

2-There is a tiny cooler (not really a refrigerator) in the cabin. Less


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Cabin review: Westerdam Deluxe Verandah Outside Upper Promenade 4051

Cabin 4051 should NOT be sold as a wheelchair accessible category VD cabin. Here are some reasons:1-There was barely enough room for a travel-sized wheelchair to pass by the bottom of the bed. 2-It was extremely difficult for a wheelchair user to climb the ramp, cross the door jamb and go down the ramp onto the balcony, even with great assistance and the door held open. It was very dangerous to come down the ramp on the balcony side and need to immediately turn sharply to the left while on the ramp (or hit the railing).3-The television is too small and too far away for a wheelchair user (unless the wheelchair is at an angle on the ramp toward the balcony). 4-There is insufficient space at the bathroom sink. 5-The lighting in the cabin was very poor.6-There was no seating area in the cabin, as was described for VD cabins.

Port and Shore Excursions


Whale Watching

(4)

ORCA runs a wheelchair accessible transfer vehicle for whale watching. Their people were very helpful pushing the wheelchair up & down a VERY steep ramp at the pier. But once on the boat, there was no ability to get upstairs to the forward viewing area.

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