We embarked on the Rekjavik to Stockholm cruise this past June and found the quality degrading in several areas.
1 - The hotel in Reykjavik (Icelandair Rekyjavik Marina) was awful and certainly not up to Regent's previous standards. The bathroom was separated from the room by frosted glass sliding doors that didn't close completely and were only inches from the bed. The shower didn't have a pan floor so water ran all over the bathroom floor when you used it. The floor tiles were so slippery when wet that we laid down 3 bath towels to avoid falling. Only liquid hand soap was provided for sink and shower. No shampoo, conditioner or lotion.
2 - The suite was typical pleasant cat. D,E,F,G,H but the sink drain leaked and 2 lights were out in the bathroom. Of course these were fixed when we complained but why did we have these problems in the first place.
3 - The Voyager had an annoying vibration in our suite and it even could be felt in the observation lounge on deck 11. I assumed a problem with the engines or propellers. I was told that it happens when the ship goes fast. Never had that before and after hearing that there were propulsion problems earlier in the year
my suspicions were confirmed. It is good that the ship is going into drydock in October. She needs it.
4 - Food and wine not what it used to be. Lower quality wine being served in all restaurants. Thanks to Boris, the head wine sommelier we got a list of all wines the ship had in stock for pouring (about 75 different labels) and were able to choose satisfactory labels from that. This was the only cruise in our 123 days with Regent that I had to send steaks back because they were full of gristle and fat. Compass Rose and Prime 7. The lobster in Prime 7 was overcooked also.
We are booked for 63 days on the Voyager in 2014 and I am having second thoughts before committing the final payment.