The ships staff was very accommodating to any request. They made the cruise worthwhile..
The Grand Princess as a ship, however, is in much need of refurbishment. Duct tape and super glue just don't cut it for repairs while at sea...The poor ship is limping along until it gets it's much needed work in dry dock in a few months.
The first night began with leaks..lots and lots of condensation leaks, especially on the 8th floor (Emerald). One leak left a permanent puddle right next to my side of the queen size bed. Staff attempted to fix it three times to no avail. Pool towels over the puddles helped..By day 4 the leaks were raining (yes raining) from the ceiling down the hall of the 8th floor in about 4 spots.
queen size bed was better after the mattress topper was put on it. Fridge was not quite cold enough. Lots of space in closet and cabinets. Electrical outlets on the desk in room E312 stopped working midway through our trip. Stateroom E314 was very creaky and noisy when the ship was in rough water. Leaving San Francisco it sounded like someone was rolling 100 pound bowling balls against the floor above our ceiling.