Queen Mary 2 (QM2) Cruise Review by P&E Harris: First QM2 Experience - and Probably Last Cunard
Overall Member Rating
First QM2 Experience - and Probably Last Cunard
We travelled on QM2 from Southampton to New York, Halifax, Boston, New York, Southampton - 19 nights from late June to mid July 2013, covering the 4 Jul in the USA.
The ship is large, relatively modern, and moves sweetly throught the sea.
On the plus side, the food in the Britannia Restaurant was excellent, the service very good, and the cabin service also was very good - but the cabin was no different from many other cruise liners.
The layout of the ship is not great - it is not easy to get from one venue to another - and the entertainment was poor. In 19 days, we had one dance/singer company show repeated three times - and we also had three "Welcome Aboard" shows. So, of 19 nights onboard, 6 were repeat entertainment - some 30%. There are not enough public toilet facilities.
We had about 12 days when the toilets were either not functioning, or were intermittent at best. Which leads me to my main criticism of the ship, the staff, Cunard and its More parent company, Carnival.
My complaints were received with little interst from the purser's/hotel management staff. The ship's company officers were virtually invisible, and, therefore, unapproachable.
My complaint to Cunard after our return was acknowledged - but after two weeks remains unanswered. My request for a clue when I might receive a reply - sent three days ago - is also unanswered.
So - Cunard pretends to be a cut above the others, but, in our opinion, fails to achieve its belief in itself.
We will not travel again with Cunard, unless they are the only ones going where we wish to go, when we wish to travel. And that is, perhaps, the root of the problem. They are clearly focussing on the German and American market with transatlantic crossings their main area of attention.
This was our first experience with Cunard - there are other, better, cruise operators who have customer satisfaction higher on their agendas.
A sadly disappointing experience. Less
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Cabin review: BD4051
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