My husband, my 2 sons (23 & 21)& I had high hopes for the brand new ship, and even though the ship is beautifully decorated, and somewhat larger, they have doubled the number of passengers, and it is TOO MANY! Everyone we talked to in the very crowded elevators, very crowded dining rooms, and very small pool for adults , said the exact same thing. There is 1 adult pool, which is not nearly large enough for the hoards of people trying to use it, not enough pool chairs, but there are more pool areas set up just for children. If you don't claim your chair by 9am with your towels (which they say is not allowed), you won't even get a lounge chair, particularly the days at sea. The dining rooms are very crowded after 7pm, and there is no personal service or attention from the waiters like in a traditional dining room. They are not to blame, it's just they are running around like crazy trying to take care of too many tables at one time. The food is only fair at best, and our opinion is that they no longer serve great food in the regular dining rooms. If you want a great meal, you must go to one of the specialty restaurants, which all charge an extra amount per person to go there. We chose to eat in the dining rooms which didn't charge extra money, and therefore, had only average food, poor service, and crowded restaurants with no personal attention at all. The entertainment was good, especially the Burn the Floor Dance Show. That was excellent, but we were really disappointed in the Rock of Ages show, and for all the shows, you needed to wait in line for almost an hour even with your ticket, to get a decent seat. The Second city show was good, and the blues band was also very good. The Garden Caf, which is a buffet, was good, and at least you didn't have to wait in long lines, although at times, it too was very crowded.
Bermuda was beautiful, and the embarkation and disembarkations went very smoothly, considering the number of people. We purchased a 2 day ticket to use either the ferry or the bus to get around Bermuda, and it worked out well. Horseshoe Bay Beach was incredible beautiful, and crowded, but if you go to the far left, walk through the shallow water, you come to several more beaches, which are almost empty, and you can see the fish in the water, it is so clear. The snorkeling was great, especially at Tobacco Bay and also at Snorkel Beach Park near where the ship is docked. If you bring some rolls, and break them up in the water, the fish come right to you. (Someone gave us that tip, and it really worked!)Overall, we enjoyed the trip with our boys, but were very disappointed in the ship itself.