Having travelled on Eclipse before and the sister ship Equinox we thought we knew what to expect. We were wrong - especially with regard to entertainment and staff involvement. The cabin & food were excellent, the crew worked very hard and facilities were pretty much the same, but we felt that overall standards had slipped.
The entertainment in the theatre was very poor on several nights- especially Kimika and Noel Brodie - both typical working mens club acts. Thank god for the ships dancers who were excellent.
The entertainment director Ian was very poor- as bad as his jokes. He seemed to make no attempt to interact with the passengers. We had bad weather for most of the cruise meaning that on deck activities were very limited - little was done by the entertainment team to offer more inside the ship to compensate. In the evenings Ian and his team only seemed to belong to the theatre and didn't join in much or encourage passengers to dance etc.
On board was also a very large group of Brazilians - unknown to us they had been allocated the Sky lounge in the evenings, which meant that all dancing and theme nights took place in the atrium whilst people were going up the stairs and posing for photos and there was very little space to sit down to watch. This did not make for an entertaining night and we gave up most evenings. Apparently, as we found out near the end of the cruise, the other passengers were able to use the Sky lounge along with the Brazilians. We tried this on the next to last night, but as they had their own entertainer and were a very large group it was a bit strange and we felt isolated. Celebrity had not mentioned this group either before the cruise or in the daily paper onboard and we feel that we were not getting all we had paid for in this instance.
We spoke to many other pasengers on the last few days - they seemed to be of the same opinions as us - Celebrity had let us down and relied too much on the fine appearance of the ship rather than customer experience. We will probably use other lines in future.