My daughter and I just completed our first Viking cruise and I have been trying to process my impressions.
Our arrival in Prague was smooth, no airline issues, the hotel was comfortable, the cruise director, Diana van der Tuuk, was on hand to direct and advise and the hotel in Prague was quite comfortable. My only negative experiences in Prague had to do with being taken advantage of by a Czech taxi driver and being charged over $100 at the hotel for two hamburgers, sodas, desserts and coffees when my daughter and I were too tired to go out and find more reasonable and better fare in the city. These had nothing at all to do with Viking, but were a consequence of fatigue and confusion. Departing from Prague by bus to Nuremberg, Diana van der Tuuk was very courteous to a gentleman who discovered he'd left his passport at the hotel about a half hour out, returning to collect it. Had I been the offender, I would have been most grateful for the courtesy, as one of the other guests, however, I was not happy to have our bus trip extended by nearly an hour, nor was I amused by his making a joke of it for the remaining bus journey.
Arriving at the ship we found a very courteous and attentive crew. We had a French Balcony cabin (Viking description) which was more spacious than other guest reviews had led me to expect, it was a pleasant surprise. The beds were quite comfortable, the bathrooms worked fine and were surprisingly roomy (and we LOVED the L'Occitane toiletries). The food was decent, if you expect the bounty and variety of an ocean cruise, you will probably be disappointed. In all honesty, I cannot rave about the onboard food, I found some of the culinary experimentation a bit odd, but our bellies were full and the staff was pleasant and I can't complain a great deal, either. I can't say enough about the staff, everyone on board was friendly and courteous; we definitely looked forward to getting back to the ship at the end of our days in the towns.
We were in a French Balcony, cabin 310. The beds were very comfortable, the bathroom quite spacious for such an environment. While on the river, the views from the window were lovely, the cabin was quiet.