Very Disappointed: Celebrity Summit Cruise Review by lucylea

Celebrity Summit 2
Member Since 2013

Overall Member Rating

Very Disappointed

Sail Date: July 2013
Destination: Bermuda
Embarkation: Bayonne (Cape Liberty)
After our first cruise on Celebrity Solstice we were sold on the cruise line. I guess our expectations were way too high. Celebrity Summit is an older ship which would have been no problem if it had just been clean. Our room was never cleaned adequately, there was a leak in our bathroom that was never fixed, amenites for "Aqua" class guests were non-existent. I guess if you want to call tea that was never changed out the entire trip, terrible appetizers in the afternoon (not enough for one person, much less two.) Our bed would not stay together. Every night there was at least a 2 inch space between the mattresses. Never had that problem before. Room service was very bad, one morning we never received our breakfast and the other time we ordered a grilled ceasar chicken salad and it came without the chicken. When we questioned our steward he said "Let me see the salad" I guess he did not beleive us so he wanted to see for himself. Disembarkation day I begin looking for the hair More dryer and could not find it. I called the steward and he stated that he took it for inventory. I have never had this problem on any cruise. There was a feeling of distrust with the staff on this cruise. Staff was not attentive to our needs at all, in Oceanview Cafe and other areas. Staff were not friendly and it seemed the steward constantly just wanted us to get out of the room so they could get work done and get off. The best experience on the cruise was the restaurant "Blu" that Aqua class guests have access to. It was like being on a different planet when you entered that environment. We loved Bermuda.....and will go there again but not on Celebrity. This cruise part of this trip was a disappointment after being so satisfied the first time on this cruise line. Hopefully this will give some valuable info to fellow cruisers. Less

Published 07/28/13

Cabin review: CC9053

Cabin 9053 on Celebrity Summit was not what was expected. Room was not clean and there was an obstructed view. We did book on a GTY rate so we did not choose this room. We booked in Aqua class and I guess our expectations were very high. The bed was old and the bathroom shower had rust around the bottom. This is an older ship so this may be the problem. There also was a leak around the toilet that was never repaired. Couch appeared to need cleaning and balcony was dirty like it never had any attention. Bed skirt was ripped in several places and wine glasses appeared dirty. The morning of disbarking I begin looking for the hair dryer and could not find it. I called the steward and he stated that he took it for inventory. This has never happened on any cruise I have taken.

Port and Shore Excursions

King's Wharf is a very nice Port-of-Call. Public transportation is readily available. There is good shopping and some very good restaurants. We loved Bermuda and the port was easy to navigate. Shuttles were available (free) to take you to the beach, Bermuda museum, shopping etc. Buses, taxi's, ferry's are very close.

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Member Since 2013
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