As a preface, we are a couple of active, still working adults somewhat on the low end of the age range of typical river cruisers. I cancelled a back to back Celebrity cruise touring Iceland and the Baltic after reading about river cruising. Our experience has been mostly with the Royal Caribbean/Celebrity product. I considered Tauck, Uniworld and a few other lines when booking this trip last October. I chose Scenic based on the inclusions(tips, alcohol, all excursions, butler, internet), greater population of Australians, and appeared to have more "active" inclusions such as a gym and use of bicycles as well as "tailor made" self touring. As many of CC members, I researched and read reviews and had a good idea of what river cruising was about -- or so I thought. We booked the Jewel - the newest ship of the Scenic fleet-- based upon itinerary, and the fact that it included a gym (we love to eat). We arranged our own air/hotel stays which included 10 days in Europe prior to our July 1st Scenic cruise. Budapest is just as wonderful as all of the reviews. We stayed in a lovely B&B (Kapital Inn) for 3 nights.
Our first disappointment came 2 days prior to the cruise in a forwarded email from our TA. We would not be cruising on the Jewel in Budapest, but instead would be on the Diamond for 3 nights, then we would be bussed to the Jewel which was upriver and unable to make it to Budapest due to a lock being closed up the Danube. We took a taxi to the Marriott to drop our luggage and take transportation to the ship. Quite a few people had not received word that we would not be on the Jewel. Most of us had been aware of the flooding, and although there was a little grumbling about not being told in advance, it wasn't a huge problem. Our cruise director Marin was the only staff that stayed with our group during our very challenging cruise. He did an amazing job considering the problems he faced.
I'd like to mention the other ships we stayed on, as we found huge differences that impacted our trip. We ended up having to change ships again due to lock strikes in Germany after being docked in a commercial area in Bamburg for 3 nights and long bus trips for excursions. We started on the Diamond, moved to the Jewel and ended up on the Pearl. Our vision of unpacking once and enjoying the river from our balcony ended up being not so ideal. We spent much more time being on big bus tours than we thought. Did the interruptions impact our cruise enjoyment? Probably. We never did experience the "afternoons enjoying the villages on our own" The only village we stayed at required a 10 Euro one way taxi ride. I thought there would be smaller than the 40-50 groups were regularly on and the long bus rides to our destinations.
Diamond: Some wear and tear obvious on the ship. It didn't matter to most of us, as we knew we would be meeting the Jewel in a few days. Some negative comments "we didn't get what we paid for", some people ended up in different cabins due to the ships not being identical. The staff however was lovely. We were greeted with cool towels, glass of champagne and a rose for the ladies. Passengers waited in the lounge. We were escorted to our standard balcony cabin after a very brief and orderly check in process. The room was explained by the very friendly stewardess. The balcony was a great feature, space for two chairs and a small table. It was somewhat annoying that the railing was just at eye level when sitting. The ability to move the window up and down was what i guess is Scenic's "signature" feature. To get the A/C to work, the sliding door to the balcony needed to be closed. Our butler "Zoltan" came to introduce himself. He was a favorite on the ship. Most wished we could take him with us. The bed was two two twins (full size twins) pushed together to make a king. L'Occitane bath products, and shower had a complicated spray system, gave it a somewhat higher end feeling.
There was a "meet and greet" before dinner, where officers made some comments and the CD explained the river situation, assuring all that we wouldn't notice the ship change, that all would be seamless. Buffet first dinner, somewhat chaotic. The dining room was noisy, most were tables of 6 with a table for 2 right next to it. We found fun tablemates the first night and ate with them frequently during our trip. The wait staff was friendly and seemed very busy and hardworking. We were treated to a night sailing on the Danube to see the lights of BUdapest. We enjoyed the Diamond. DIdn't enjoy packing up three days into our trip. The plan was to take the scheduled tours with being bussed to the ship which was ahead of us.
Jewel: We were to have a BBQ lunch on the top deck. Kinda sounds like fun, but it wasn't. The lines were long around the buffet, there weren't too many near tables. Drink service was odd, with waiters asking what we wanted, then never bringing it. No reception when entering the new ship. Not much in the way of greeting. Given our room keys. We find the new cabin to be much nicer -- a better use of space, no sliding door to the balcony, but a nifty folding door that we just left open. The bathroom had a huge shower!! no more complicated shower system. The public rooms were somewhat the same, it was just obvious that overall the physical layout of the Jewel was much better. You would think that this would make happy campers, right? Well, there was a HUGE difference in staff across the board on the Jewel. The ship captain was a substitute and the hotel director appeared to be on vacation. I wish this was an exaggeration. While we saw the hotel director working alongside his people, and checking on dining room status, the hotel director was never seen. People were scratching their heads, how can waiters and bar staff seem to look so "busy" all the time, but people couldn't get any service. Overall, it impacted our experience. We heard there were many verbal and written complaints. We didn't put ours in writing, because at the time I wasn't sure what was going on. THe wait staff didn't appear to be trained on how to do their job, so rather than say it was the problem with the staff, I place the blame on the uninterested hotel director. I did notice that we seemed to "warm" up the staff, mainly because I think we had a very tolerant, fun loving group of passengers.
Pearl: like the DIamond, great, hardworking staff. It's hard to believe the difference.
I had low expectations for food quality, and high expectations of service, but the reverse actually happened. For example, there were only two menus placed on each table of 6-8. Never did a waiter point out there were alternate selections each night. We were offered a "red" or "white" wine, and it took a few days to figure out they stock more than one choice. You had to be on guard as the waiters often would just pour what was in hand, not noticing you perhaps were drinking a Chianti that night. There was no coffee served dinner. Dining choices on the menu were limited, the food was well presented. I was pleased with my meals. Dining by buffet is difficult when all passengers eat at the same time. I never stayed in the long line for the carved meat or breakfast selections.
Scenic promises much more than they are able to deliver. If you enjoy large organized bus tours, or walking tours where you are herded from one location to another Scenic can give you that experience. Our best days happened to be those which we decided to take a pass on the bus tour, and stayed on the boat while it was moving to the next port. The best experience was meeting new friends.