This is our second Cunard Cruise having done a 30 day cruise on the Queen Victoria in South East Asia and China. We went with the same Cruise friends as previously , and it is our opinion that their standard have dropped. This may be a symptom of the over problems Carnival are having with their various Cruise Lines?
Clearly they are having some crewing problems.The Service was either excellent or very poor. They appear to to many inexperienced crew trying to be trained by the more experienced crew that stretches their limits.
Similarly the food standard in the Britannia Restaurant was either good or very poor at times. The fish meals were excellent but the beef was of a very poor standard - tough as old shoe leather. Now the Wine List issue. We selected wine from the list showing the vintage only to be presented with much younger wines. For example the List was showing 2006 -2008 wines and when selected the wine waiters presented 2011 -2012 wines. This did not happen just once but 4-5 times. When finally complained to the head Sommelier the only excuse was that this is what the Company had supplied and the Wine List had not been reprinted for some time and there was not no adjustment for the very young vintages. This is not good enough for a Cruise Line such as Cunard . In legal terms in deceptive and misleading conduct.
The Shore trip standard and advice was very poor when compared to our previous trip on the Queen Victoria . Their was very little information regarding independent touring/visiting. It was all about selling Cunard's expensive shore tours. Talk about trying to " clip the ticket" ,these guys are experts in up selling.
Overall a disappointing trip with dropping standard.