First the good points. The staff were excellent , helpful and professional.
The Cabin was well appointed - balcony cabin deck 9, midships.
Boarding and embarkation fast and efficient - meet and greet at the airports very well handled
Right, that's it, now for the downside.
The Cruise Director is awful, he should be sent to understudy Joff on Independence of the Seas to learn the job of making life on board fun! His daily TV show with his sidekick was painfully boring , I used to enjoy tuning in on IOTS as there were passenger birthdays, aniversaries etc as well as the awful passenger jokes that were sent in and duly 'told', so so funny, the daily show on Reflection was staid in comparison.
Just one show - 'Reflection' ticked all the boxes , the others were simply not up to Par, not enough variety. The entertainment around the ship was OK for as long as it lasted , many performers were only on for 30 - 45 mins and then you had to troop off to a different venue for another 30 min dose.
Celebrity central comedy shows were on 5 nights, but with exactly the same Jokes , performers and routines . P&O did a much better job
I could not believe that the ship was brand new, the decor was from the seventies, Orange for goodness sake , who thought that was up to the minute?
As mentioned in other reviews , the tender process was slow, we were fortunate to have booked an excursion in Santorini and so got off first, There was only a half day in this port and so by the time a lot of people got ashore they only had a few hours to explore. On top of this , the maps the ship supplies are woefully inadequate, no real detail, I don't know why they don't follow their environmental policy against waste and just not bother with them.
We arrived in Istanbul, I was gobsmacked to be charged $12 for a transfer to the city, for a premium brand this was not on, IOTS had free transfers. I believe that Celebrity view the term 'Premium' to mean that people who book this cruise are so well off that they can be squeezed mercilessly.
As an example of this attitude - take the Casino. Play was in $, when I tried to withdraw $1000 on my room card I was told I would have to pay a 3% charge, this would have been followed by another 3% charge to convert my room account to British £ at the end of the cruise. Just 'what' was the 3% for? there was no service involved - it was just another Scam amongst many.
We alternated eating between the Opus restaurant and the Buffet. Service in the Opus was very good but the food was hit and miss. Lobster was available on one night in 11. My wife preferred the food in the Buffet - it was slightly warmer although all the food (except the soup) was lukewarm.
All in all a disappointment, we will not cruise with Celebrity again. They are obviously cutting back on items that provide enjoyment (but at no charge) - ie. entertainment, whilst pushing those venues on the ship that command a $ premium - the coffee bars, premium restaurants , Tapas bars etc, add in to the mix the overpriced bars , overpriced drinks packages vastly overpriced charge for a bottle of spirits in your cabin and it represents very poor value for money.
Finally to add insult to injury, after being quarantined for 24 hours due to a Gastro bug (picked up on board) , the company had the cheek to offer us a credit for the day missed - only redeemable if we book another cruise!!