Subscribe today
Get Cruise Critic in your inbox

Viking Helgi Cruise Review by SandyBeach45

Home > Reviews > Member Reviews > Viking Helgi Cruise Review by SandyBeach45
Viking Helgi
Viking Helgi
Member Name: SandyBeach45
Cruise Date: June 2013
Embarkation: St. Petersburg
Destination: Europe River
Cabin Category:
Cabin Number: 226
Booking Method:
See More About: Viking Helgi Cruise Reviews | Europe River Cruise Reviews | Viking River Cruise Deals
Member Rating   1.0 out of 5+
Dining 4.0
Public Rooms 4.0
Cabins 1.0
Entertainment Not Rated
Spa & Fitness Not Rated
Family & Children Not Rated
Shore Excursions 4.0
Embarkation 4.0
Service 4.0
Value-for-Money 1.0
Rates 1.0
Write a cruise review!

Show the Lowest Price
Departure Month
Please select at least one vendor.
Avoya Travel
LuxuryCruiseConnections
Expedia
Direct Line Cruises
Priceline.com
Cruise.com
Onboard.com
American Discount Cruises
Sponsored Links:

red arrow


Ship Facts: Viking Helgi Review (by Cruise Critic!)
Stateroom not fit for purpose

We have just returned from a trip to Russia on the Viking River Cruises Viking Helgi ship a holiday ruined by mechanical noise, which ensured I was entirely unable to sleep in the stateroom we had booked.

There was a consistent, loud and incessant humming noise and vibration in our cabin present whether the boat was moving or docked, making it unpleasant to be in the cabin in the daytime, and impossible to sleep at night.

I reported this noise and vibration as soon as we entered the cabin but was told there was nowhere else to move us to. I emailed Viking cruises and the only suggestion they made was to put in a complaint when I got home. Others were offered earplugs but I didnt even get that it would not have not helped anyway because the mechanical vibration being transmitted through the bed and pillow to my head was almost as bad as the noise.

The whole of the front end of the boat was subject to this vibration and humming but in our room, 226, these were amplified by a boxed column resonating with the floor and the bed. The noise and vibrations were so bad that in desperation a couple of times I took a blanket and pillows up to the Panorama Bar and slept on the floor.

Another passenger in a cabin almost opposite ours spent some of her nights reading and dozing in the library while her husband walked around.

Our entire holiday was ruined by lack of sleep. I fell asleep in the lectures, I fell asleep on the coach and my mind was so befuddled by lack of sleep that I couldnt enjoy the excursions either.

The Helgi is an old boat almost 30 years old that has clearly had a fortune spent on beautifying it cosmetically; however it is very apparent that, underneath, her engines and other mechanics are in dire need of updating. The daybeds on the sundeck had soot on them, puffed out by the old engines, ruining my white trousers. I assume that the noise and vibrations that we experienced were from an ancient generator that was never turned off.

I am sure we would have enjoyed the whole cruise if we had been lucky enough to have a different cabin though not the ones other guests on our cruise were allocated, such as the one with the sawing noise overhead when the boat moved, or the one where the bed got wet when it rained or one of the staterooms with balconies that ended up moored against other Viking boats in St Petersburg and in Moscow thus making them useless.

This was our fifth cruise with Viking and we have enjoyed all the others but this trip, and the response to our complaints both during the cruise and so far since our return really showed me that Viking arent quite the caring company I thought they were. Maybe I have just been lucky in the past.

 


Publication Date: 07/23/13
Read the Europe River ports review by SandyBeach45
More Viking Helgi Cruise Reviews

Read the previous Viking Helgi review Read the next Viking Helgi review

Like This Review?



More Europe River Cruise Reviews
Cruise Critic's Viking Helgi Review
Viking River Cruise Deals
Viking River Message Board
Write a cruise review!
About UsAdvertisingEditorial DisclaimerPress
PrivacySite MapStoreSubscribe
X

Thank You For Signing Up!

Please Note: To ensure delivery of your free e-letters, please add news@cruisecritic.com to your address book.

We're committed to protecting your privacy and will not rent or sell your e-mail address. By proceeding, you agree to our Privacy Policy and Terms of Use.